Strategic Service Innovation Lead
2 weeks ago
We are seeking an experienced Strategic Service Designer to join our team in driving the design, development and implementation of a range of Strategic Design activities. This is a unique opportunity to play a vital role in shaping the future of our organization.
About the RoleThis is a challenging and rewarding position that requires a strong background in Human Centred design methods with a focus on Service Design Strategy/Research. The successful candidate will be responsible for developing processes and training materials that align with industry best practices, transforming complex findings and outcomes into impactful formats, and managing the design and delivery of Service Design artefacts including current and future state Journey Maps.
The ideal candidate will have experience in stakeholder engagement and Relationship Management, as well as the ability to manage and deliver contextual research and insights. A tertiary qualification in UX Design or related disciplines would be highly desirable.
About Our OrganizationWe are a leading Federal Government Agency dedicated to delivering high-quality services to our clients. We are committed to innovation and excellence, and we believe that this role is a critical part of our ongoing success.
Key Responsibilities- Developing processes and training materials that align with industry best practices
- Transforming complex findings and outcomes into impactful formats
- Managing the design and delivery of Service Design artefacts including current and future state Journey Maps
- Experience in Human Centred design methods with a focus on Service Design Strategy/Research
- Strong stakeholder engagement and Relationship Management experience
- Ability to manage and deliver contextual research and insights
- Tertiary qualifications in UX Design or related disciplines (desirable)
This is a great opportunity to join a dynamic and supportive team, with a competitive hourly rate and flexible working arrangements available. The successful candidate will be offered a contract until June 2025 with a possible extension options.
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