Strategic Service Innovation Lead

2 weeks ago


Canberra, ACT, Australia HiTech Group Full time
Exciting Opportunity for Strategic Service Design Expert

We are seeking an experienced Strategic Service Designer to join our team in driving the design, development and implementation of a range of Strategic Design activities. This is a unique opportunity to play a vital role in shaping the future of our organization.

About the Role

This is a challenging and rewarding position that requires a strong background in Human Centred design methods with a focus on Service Design Strategy/Research. The successful candidate will be responsible for developing processes and training materials that align with industry best practices, transforming complex findings and outcomes into impactful formats, and managing the design and delivery of Service Design artefacts including current and future state Journey Maps.

The ideal candidate will have experience in stakeholder engagement and Relationship Management, as well as the ability to manage and deliver contextual research and insights. A tertiary qualification in UX Design or related disciplines would be highly desirable.

About Our Organization

We are a leading Federal Government Agency dedicated to delivering high-quality services to our clients. We are committed to innovation and excellence, and we believe that this role is a critical part of our ongoing success.

Key Responsibilities
  • Developing processes and training materials that align with industry best practices
  • Transforming complex findings and outcomes into impactful formats
  • Managing the design and delivery of Service Design artefacts including current and future state Journey Maps
Requirements
  • Experience in Human Centred design methods with a focus on Service Design Strategy/Research
  • Strong stakeholder engagement and Relationship Management experience
  • Ability to manage and deliver contextual research and insights
  • Tertiary qualifications in UX Design or related disciplines (desirable)
Benefits

This is a great opportunity to join a dynamic and supportive team, with a competitive hourly rate and flexible working arrangements available. The successful candidate will be offered a contract until June 2025 with a possible extension options.



  • Canberra, ACT, Australia HiTech Group Full time

    About the RoleWe are seeking an experienced Strategic Service Innovation Specialist to join our team in Canberra, Sydney, Melbourne, or Brisbane. This is a fantastic opportunity to work with a leading Federal Government department and contribute to the design, development, and implementation of strategic design activities.


  • Canberra, ACT, Australia Quay Appointments Full time

    We are seeking a Strategic Technology Innovation Lead to join our team at Quay Appointments in Canberra, QLD, SA, or VIC. This role is perfect for an experienced technology architect looking to drive innovation and strategy in a dynamic environment.The estimated salary range for this position is $120,000 - $180,000 per annum, depending on experience.Job...


  • Canberra, ACT, Australia HiTech Group Full time

    **About the Role**We are seeking a highly skilled Strategic Service Designer to join our team at HiTech Group in Canberra, Sydney, Melbourne or Brisbane. The successful candidate will play a vital role in driving the design, development and implementation of a range of Strategic Design activities.As a Design Innovation Leader, you will be responsible for...


  • Canberra, ACT, Australia Department Of Defence Of Australia Full time

    Company OverviewThe Department of Defence Australia is a leading government agency responsible for providing financial advice, services, and systems to the Defence Portfolio. With a strong focus on innovation and process excellence, our team is committed to delivering high-quality solutions that support the Defence Finance Group's (DFG) growth and...


  • Canberra, ACT, Australia HiTech Group Full time

    This is a rewarding opportunity for an experienced Strategic Service Designer to join the HiTech Group, one of Australia's leading Federal Government departments. The successful candidate will play a vital role in driving the design, development and implementation of Strategic Design activities.


  • Canberra, ACT, Australia Ignite Recruitment Full time

    About the RoleIgnite Recruitment is seeking an experienced Project Manager to lead high-impact projects within a dynamic public sector program. As a Strategic Project Lead, you will drive meaningful change by applying agile methodologies, managing cross-functional teams, and delivering projects that align with strategic priorities.Job DescriptionDevelop and...


  • Canberra, ACT, Australia Justice And Community Safety Directorate ACT Full time

    We are seeking a highly skilled and experienced individual to join the Justice and Community Safety Directorate ACT as a Strategic Modernisation Lead.About the RoleThis is an exceptional opportunity to make a meaningful impact in the modernisation of the ACT Courts and Civil and Administrative Tribunal. As a Strategic Modernisation Lead, you will be...


  • Canberra, ACT, Australia Mediabrands Full time

    Unlock your potential with UM Australia, a global media powerhouse where innovation meets ambition.A successful Client Director will be the face of our brand to clients, bringing exceptional account management skills and connecting external marketing teams to our business units at Mediabrands.This role offers a unique opportunity to take ownership of client...


  • Canberra, ACT, Australia UNSW Australia Full time

    Company Overview">UNSW Australia is a world-leading research university, renowned for its academic excellence and commitment to innovation. Our public policy institute seeks a visionary leader to drive the development of cutting-edge research and education programs that address complex public policy challenges.">Salary">A competitive salary package will be...


  • Canberra, ACT, Australia Local Peoples Full time

    We are seeking a highly skilled Strategic Product Lead to join our team at Local Peoples, a strategic research and design studio based in Melbourne and Canberra.As a key member of our team, you will be responsible for overseeing the development of bespoke products and solutions that meet the needs of our clients. With your expertise in product management and...


  • Canberra, ACT, Australia APS Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Project Lead to join our team in Canberra. This is an exciting opportunity to lead and manage complex projects, driving strategic objectives and fostering a culture of innovation and collaboration.Key ResponsibilitiesLead and manage multiple projects simultaneously, ensuring timely...


  • Canberra, ACT, Australia HiTech Group Full time

    We are seeking an experienced Senior Service Innovation Specialist to join our team at HiTech Group in Canberra, Sydney, Melbourne, or Brisbane. The successful candidate will be offered a contract until June 2025 with possible extension options.The estimated annual salary for this role is approximately $85,000 - $110,000 AUD, depending on experience and...


  • Canberra, ACT, Australia UNSW Australia Full time

    Transformative Leadership in Public Policy">The UNSW Australia is seeking an exceptional Strategic Leader to drive the transformation of public policy education and research. This pivotal role will shape and launch the Public Policy Institute, propelling the University's contribution to public policy innovation, excellence, and impact in Australia and...


  • Canberra, ACT, Australia Australian Government Department of Defence Full time

    About the RoleAn exceptional opportunity has arisen for a high-performing leader with experience in consulting to spearhead strategic consulting projects within the Australian Defence Consulting team.As a Strategic Consulting Project Lead, you will be responsible for leading the delivery of end-to-end high-quality strategic consulting projects that meet...


  • Canberra, ACT, Australia Randstad Full time

    Job DescriptionWe are seeking a highly skilled Senior Innovation Strategist to join our team at Randstad.Salary:$120,000 - $150,000 per annumAbout the RoleThis is an exceptional opportunity for a Policy Design Lead to drive strategic design and innovation across government agencies.The successful candidate will be responsible for developing customer...


  • Canberra, ACT, Australia UNSW Australia Full time

    About the RoleWe are seeking a visionary Strategic Leader to spearhead our Public Policy Institute, driving innovative solutions and impactful research that empowers leaders across sectors.Key ResponsibilitiesShaping and launching the Public Policy Institute, fostering collaborations and convening multidisciplinary initiatives.Engaging with University...


  • Canberra, ACT, Australia Ignite Recruitment Full time

    Company Overview:Ignite Recruitment is a leading Australian recruitment agency specialising in connecting exceptional talent with opportunities that make a difference. With over 40 years of experience and a vast database of candidates, we are trusted by the federal government and private sector alike.About the Role:We are seeking an experienced Strategic...


  • Canberra, ACT, Australia Development Intelligence Lab Full time

    The Development Intelligence Lab is seeking a Lead Strategic Analyst and Change Manager to join its leadership team.This role will contribute to the overall strategic direction and stewardship of the Lab, delivering on the Lab's vision, impact agenda, and maintaining a strong culture.The position will be specifically responsible for leading and managing...


  • Canberra, ACT, Australia Development Intelligence Lab Full time

    This role is a critical part of the Development Intelligence Lab's leadership team, driving the overall strategic direction and stewardship of the organization.As a member of the leadership team, you will contribute to delivering on the lab's vision, impact agenda, and maintaining a strong company culture. Specifically, this position involves leading and...


  • Canberra, ACT, Australia HiTech Group Full time

    About the OpportunityHiTech Group is seeking a highly skilled Strategic Service Designer to drive the design, development, and implementation of strategic service activities. The successful candidate will play a vital role in driving business outcomes through human-centered evidence design for stakeholders.This is an exciting opportunity within a leading...