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Recovery Operations Specialist

2 months ago

Melbourne, Victoria, Australia Singtel Full time

At Singtel, we aim to be Australia's most loved everyday brand. We are seeking a Recovery Operations Specialist to join our dynamic team within the Recoveries Space.

An exciting opportunity to drive strategic goals and objectives in debt recovery management. The successful candidate will have the responsibility of assisting and supporting our Mercantile and Debt Sale vendors to maximise recoveries and minimise bad debt.

Your Day in the Life at Singtel
  • Work collaboratively with the wider Billing & Credit team, and other key collaborators, to deliver on Recoveries strategic goals;
  • Owning the continuous improvement model in all aspects of the Debt Recovery Management cycle. Identifying, quantifying, and resolving internal control gaps. Implementing effective controls through root cause analysis;
  • Provide trusted input into critical Optus recovery processes and activities;
  • Support the development of budgets, forecasting and scenario analysis models;
  • Generate recovery insights by conducting efficient and accurate deep dive data analysis;
  • Provide short-and long-term insight and intelligence on Optus' debtor segments;
  • Work closely with the broader Collections and Recoveries team and Mercantile Vendors to set up and maintain reporting analytics and dashboards to supervise results;
Your Skills to Pay the Bills
  • Tertiary qualification in Business / IT / Commerce or related business field desirable;
  • Experience in an Analytical role including preparation of financial models and cases;
  • Solid understanding of MS Office, Teradata SQL, Relational databases, SQL developer, Oracle SQL and Alteryx;
  • Solid analytical, conceptual, strategic, and commercial skills, with a background in statistical modelling / model validation;
  • Exceptional communication (verbal/written) and interpersonal skills, as well as exceptional project and time management ability;
  • Adept at conducting deep analysis to uncover areas to be addressed to improve the customer experience and financial outcomes for the team
  • Confident to present your findings to all levels of the business; internally and externally
  • Ability to handle your time well as the time of your collaborators
Perks We Love at Singtel
  • 3 days in the office (Tue and Wed compulsory + one more day), 2 days remote;
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver;
  • All employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via SingtelU (University)
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office;
  • Two easy travel options to Sydney Campus: Singtel bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon;

Keen to see what it's really like to work at Singtel? Search #SingtelLife on LinkedIn to go behind the scenes