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Amazon Australia Seller Registration Program Manager
2 months ago
Seller Registration Program Manager Role Overview
The Seller Registration Program Manager will lead the registration pipeline for new sellers registering in the Amazon Australia store or expanding from other Amazon global stores into Australia. Key responsibilities include developing a deep understanding of the registration pipeline and key blockers for sellers, driving improvements to enhance the seller experience, and owning product launch roll outs from central teams to the AU store. The ideal candidate will have proven experience in business analysis, problem-solving, and working with large datasets, as well as strong communication and stakeholder management skills.
Key Responsibilities
- Develop a data-led approach to identify blockers in the registration pipeline and drive improvements to enhance the seller experience.
- Own product launch roll outs from central teams to the AU store, with a focus on localizations.
- Work with the Seller Support team to improve registration and identity verification-related seller-facing communications.
- Build resources and clear escalation pathways to support local Account Managers in resolving registration blockers.
- Collaborate with the Email Marketing Manager and Content Manager to continuously improve email communications and content at key drop-off points in the funnel.
- Deep dive into the onboarding experience across the Mobile Seller App and drive improvements with central teams.
- Own the Seller Central onboarding flow and work with the SSR Manager to drive program adoption for new sellers.
- Lead other key initiatives related to Identity Verification, Re-verification, and Fraud Prevention.
Requirements
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
About Amazon Australia
Amazon Australia is committed to creating an outstanding shopping experience for Australians. Our team operates out of our CBD office, offering a competitive remuneration package, including participation in the company stock plan, benefits such as subsidized private health insurance, superannuation, and paid parental leave options. We prioritize career growth and strive to help each team member develop into a better-rounded professional.
