Debt Resolution Specialist

5 days ago

Brisbane, Queensland, Australia beBeeDebt Full time $80,000 - $120,000

About the Role

We are seeking a Debt Resolution Specialist to fill this key position. As a specialist in debt resolution, you will play a vital role in helping customers who require assistance with their accounts.

Your mission will be to effectively reduce bad debt while implementing customer-centric solutions to remediate delinquent accounts. You will ensure that all legislative and company policies are met, with a keen understanding of compliance requirements.

You will identify hardship triggers and offer assistance, thinking outside the box with what we may offer.

In this role, you will be responsible for implementing the most appropriate course of action for resolving delinquent or irregular accounts within set guidelines.

Day-to-day, you will assist customers over the phone with empathy and professionalism, providing them with the support they need to manage their accounts.

You will also perform administrative duties to support customers, including maintaining accurate and up-to-date records of all actions taken, such as phone calls and correspondence, within our systems.

About You

You will excel in a collaborative environment, communicating effectively with your team, and demonstrating keen attention to detail, excellent organisation, and time management skills.

If this sounds like you, we would love to hear from you.

About Us

We are a unique group of challenger brands with a purpose - to provide a genuine alternative to financial services for customers and employees.

Our family of brands each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking.

We believe that tiny gestures and big ideas can change the world for communities.

We value diversity and inclusion, and are committed to creating a workplace where everyone feels valued and supported.

Our Values

We foster a workspace that values and leverages difference, and creates new possibilities.

We believe that our workforce should reflect the customers and communities that we serve.

We are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Key Responsibilities:

  • Resolve delinquent accounts by implementing effective customer-centric solutions.
  • Maintain accurate and up-to-date records of all actions taken.
  • Assist customers over the phone with empathy and professionalism.
  • Perform administrative duties to support customers.

What We Offer:

We provide a supportive and inclusive work environment that values diversity and promotes career growth.

We offer competitive compensation packages and opportunities for professional development.

Contact Information:

Please submit your application if you have the required skills and qualifications.

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