Debt Resolution Officer

7 days ago

Brisbane, Queensland, Australia Department of Queensland Treasury Full time $104,000 - $130,878 per year

The Queensland Revenue Office (QRO) is currently recruiting for multiple AO4 Debt Resolution Officers within the Revenue Contact Centre and Collections division. A vacancy also exists with the State Penalties Enforcement Registry (SPER) division. Based in our Brisbane office, you will work in a collaborative team to deliver excellent debt resolution and collection services. Adopting a client centric approach, you will engage with clients and negotiate outcomes in challenging circumstances, including resolving escalations from within the team.

Your typical day as a Debt Resolution Officer may include:

• Answering client phone calls or written correspondence and applying debt management processes and effective negotiation techniques to resolve enquiries, ensuring a positive client experience and management of the debt pool.

• Working with debtors to resolve outstanding debts and providing information on how to meet compliance and obligation requirements - this involves inbound and outbound correspondence

• Negotiating and managing payment arrangements with debtors

• Initiating legal or administrative enforcement action when voluntary compliance fails

• Assisting in developing strategies to improve debt recovery and taxpayer compliance

To be successful in this role, you will need to demonstrate:

• Resilience, patience and persistence and the ability to remain calm in challenging negotiations.

• A strong working knowledge of digital and data technology/systems.

• Capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes.

• High level of interpersonal and influential communication skills within a client-focused environment.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click "Apply" to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.Job Ad Reference: QLD/659704/25Closing Date: Thursday, 25 September 2025

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