Debt Resolution Specialist

5 days ago

Brisbane, Queensland, Australia beBeeDebtManagement Full time $72,000 - $88,000

About Debt Management

Debt management is a critical function in any organization, ensuring that debts are accurately recorded and managed to minimize financial losses.

The ideal candidate will have:

  • A well-developed knowledge of finance systems and software packages, with experience in accounts receivable systems and Microsoft Office programs (Excel and Word).
  • Effective interpersonal skills, including the ability to establish good working relationships, maintain confidentiality, communicate and negotiate effectively with internal and external stakeholders, and operate effectively as a member of a team.

Key Responsibilities:

  • Monitor customer accounts, reviewing aging and at-risk accounts and undertake proactive debt recovery action via telephone, electronic and mail communication methods to facilitate prompt payment of overdue accounts.
  • Provide high-level account investigations as well as verbal and written advice to senior management relating to the status of outstanding accounts.
  • Prepare debt referrals to debt collection agencies, in accordance with organizational policies and procedures, as well as coordinate queries between the agency and internal staff.
  • Proactively manage payment plans, including monitoring and following up on overdue payment plans and direct debit dishonours in accordance with organizational policies and procedures.
  • Maintain up-to-date information on the status of accounts and monitor and report on debt status.
  • Assist team members with the management of customer accounts, debt collection activities, and other team functions as required.
  • Prepare recommendations for the write-off of irrecoverable debt, providing all relevant information to enable appropriate and informed decision-making by the organization.
  • Perform duties to a high level utilizing various software packages, including word processing, spreadsheeting, finance, banking, and student administration systems.
  • Identify opportunities for process improvements and implement measures that continually improve the performance of the invoicing and debt management team.
  • Use critical listening skills, expert judgment, and analysis to decide on the optimal approach with each debtor.
  • Assist in the preparation of key reports on receivables and key performance indicators.
  • Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice regarding health, safety, wellness, and sustainability.
  • Work collaboratively, including provision of assistance as required, with other team members to ensure team priorities are met.
  • Undertake other work across the broader Financial Services portfolio as directed.

Job Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • At least 2 years of experience in debt management or a related field.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Why Work With Us?

As a debt manager, you will play a critical role in ensuring the financial stability of our organization. You will be part of a dynamic team that is dedicated to delivering exceptional results and providing a positive experience for our customers.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about debt management, we encourage you to apply for this exciting opportunity.

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