Debt Resolution Officer

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
**As the Debt Resolution Officer, you will**:

- Provide efficient, timely and effective debt management services and contribute to the effective operations of the Accounts Receivable Team.
- Provide support to the Finance and other teams within the CFO portfolio as required.
- Provide information, advice and assistance to internal and external stakeholders.

**There are two positions available**:

- 1 x Permanent position
- 1 x Temporary position until 28 February 2025, unless otherwise determined.

These positions reports to the Team Leader, Accounts Receivable & Banking.
These positions will be based primarily at Mount Gravatt Campus, however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Monitor customer accounts, reviewing aging and at-risk accounts and undertake proactive debt recovery action via telephone, electronic and mail communication methods to facilitate prompt payment of overdue accounts.
- Provide high level account investigations as well provide verbal and written advice to senior management relating to the status of outstanding accounts
- Prepare debt referrals to debt collection agencies, in accordance with TAFE Queensland policies and procedures as well as co-ordinate queries between the agency and internal staff
- Proactively manage payment plans including monitoring and following up overdue payment plans and direct debit dishonours in accordance with TAFE Queensland policies and procedures.
- Maintain up to date information on the status of accounts and monitor and report on debt status.
- Assist team members with the management of customer accounts, debt collection activities and other team functions as required.
- Prepare recommendations for the write-off of irrecoverable debt write-off, providing all relevant information to enable appropriate and informed decision-making by TAFE Queensland.
- Prepare draft correspondence, reports and assist in the preparation and maintenance of work instructions.
- Perform duties to a high level utilising various software packages including word processing, spread sheeting, finance, banking and student administration systems.
- Proactively manage your own workflow taking ownership for the accurate completion of your work in accordance with applicable legislative, policy or procedural requirements, while ensuring day to day activities align with business operations.
- Identify opportunities for process improvements and implement measures that continually improve the performance of the invoicing and debt management team.
- Ensure day to day activities align with business operations
- Use critical listening skills, expert judgement and analysis to decide on the optimal approach with each debtor.
- Assist in the preparation of key reports on receivables and key performance indicators.
- Identify opportunities for process improvement and implement measures that continually improve the operations of the debt management function.
- Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice regarding health, safety, wellness and sustainability.
- Work collaboratively, including provision of assistance as required, with other team members to ensure team priorities are met.
- Undertake other work across the broader Financial Services and CFO portfolio as directed.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
*
- Well-developed knowledge of and skills in the utilisation of a variety of software packages and management information systems, with specific experience in finance (accounts receivable) systems and Microsoft Office programs (Excel and Word).
- Effective interpersonal skills including the ability to establish good working relationships, maintain confidentiality, communicate and negotiate effectively with internal and external stakeholders, and to operate effectively as a member of a team.
- Shows well developed analytical and conceptual skills through the ability to develop and maintain processes that improve service standard