
Operational Excellence Specialist
2 weeks ago
**Key Leadership Role in Treasury and Finance Department**
Support the Payroll Manager in overseeing day-to-day operations, ensuring payroll services are delivered according to agreed standards.
Serve as a critical escalation point when required, responsible for resolving complex issues.
Build strong relationships with stakeholders, provide high-level advice on payroll matters, and contribute to initiatives enhancing service delivery.
Analyse performance metrics, identify risks, and lead improvement projects to support operational excellence.
Play a vital part in supporting organisational change initiatives by influencing solution design and coordinating team efforts.
Lead teams to achieve high-quality outcomes.
**Requirements:**
- Leadership experience in transactional service delivery environments.
- Experience managing resource requirements and developing resource plans.
- Advanced communication, interpersonal, influencing, and relationship management skills.
- Ability to think strategically, analytically, and innovatively.
- Proven ability to work independently and make decisions.
- Commitment to service excellence and continuous improvement.
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