Manager Operational Excellence

Are you a results-oriented person whose commitment to driving innovation and continuous improvement is unparalleled? Are you looking for a challenging yet rewarding role that has a key influence on organisational success? You might be our new Manager, Operational Excellence.

About Health Partners

We're more than just your health partner. As a proud South Aussie not-for-profit, we've had our member's backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it's why we're on a mission to create a better state of health for our over 95,000 members and the local community we call home.

As a member-owned fund, we're guided by doing what's right for our members, our people and the broader community. To be a Health Partners member means you're part of something pretty special – we're your truly local, value giving, member satisfying partner.

About The Role

You'll lead a supportive team of specialists who are passionate about taking ideas to the next level. In supporting Health Partner's strategic pillar of operational excellence, you will be leading and driving the transformation of operational processes through continuous improvement, innovation, and the integration of cutting-edge technologies.

Key Responsibilities

• Lead the Operational Excellence Team, championing and fostering a culture of continuous improvement, innovation, and operational efficiency.
• Help to identify, prioritise and roll out innovative solutions to improve current operations, cut out inefficiencies, and reduce costs.
• Develop and implement the team's strategy aligned with Health Partners' overall business goals, focusing on integrating AI, automation, and robotics where applicable.
• Lead and manage the team of highly driven Quality and Continuous Improvement specialists to achieve team and organisational goals.
• Take the lead on change initiatives to make sure new systems and processes land smoothly, driving lasting impact with minimal disruption.
• Set the key performance indicators (KPIs) and metrics that bring operational changes, improvements and innovations to life – tracking real results and making successes measurable.
• Collaborate with other teams across the business to align goals, share knowledge and drive transformation together.

• Extensive experience in steering innovation, boosting operational efficiency, and driving business transformation, particularly in a complex environment.
• Strong knowledge of the latest technology trends - AI, automation, and robotics - and how they're being used in business operations in new and exciting ways.
• A track record in finetuning processes, boosting efficiencies, and driving operational uplift.
• The ability to think strategically at a high level, balancing a clear vision of the bigger picture with a sharp focus on execution and delivering impactful results.
• You can lead through change naturally, with the skills to guide teams smoothly through transformation and make it an exciting journey.

Working for us means you can also access our generous employee benefits, including:

• Paid parental leave
• Allowance on your private health insurance premium
• Discounted sunglasses
• Flexible and hybrid working experiences
• Access to internal and external learning
• Volunteer days to work with our partner charities
• Access to our Employee Assistance Program for you and your family
• Access to discounted gym memberships and wellbeing programs.

Are you interested? Apply today

Send through your application. We'll screen applications as they're received, so be sure to get in fast.

We appreciate the time and effort it takes to prepare and submit your application with us. This is why we're a Circle Back Initiative employer, committed to reviewing and responding to every candidate.

If this role isn't quite right for you, but you've got the skills, experience or energy to elevate our team, check out our website for all current vacancies and register for our talent pool.