Contact Center and Customer Experience Strategist
1 week ago
Optimizing Customer Experience through Innovative Solutions
Job DescriptionA global business is seeking an experienced professional to serve as a strategic advisor for contact center and customer experience solutions. The ideal candidate will have expertise in cloud-based technology and a proven track record of delivering compelling presentations and product demos.
- Serve as the primary point of contact for strategic customer accounts, managing relationships and driving adoption of innovative solutions.
- Deliver key messages and value propositions to enable customer success and drive business growth.
- Build customer skills and proficiency with cloud-based technologies.
- Engage with C-level stakeholders to understand business needs and identify opportunities for improvement.
The successful candidate will lead cross-functional field teams in sales, solutions architecture, partner sales, and product development to maximize the value of customer investments.
This role requires a collaborative approach to drive business outcomes and deliver exceptional customer experiences.
Key responsibilities include:
- Developing and executing go-to-market strategies to drive customer adoption and revenue growth.
- Collaborating with internal stakeholders to develop and refine business plans and strategies.
- Identifying and capitalizing on new business opportunities and revenue streams.
- Providing expert guidance and support to customers to ensure successful implementation and ongoing use of cloud-based technologies.
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