Contact Center Professional
6 days ago
About the Role
As a Contact Center Professional, you will play a vital role in delivering exceptional customer experiences. You will be responsible for handling inbound calls and assisting customers with their banking inquiries.
The Company
We are a global leader in customer experience, supporting leading brands by delivering seamless experiences through tailored programs and comprehensive training.
The Job Description
- Provide accurate information and follow strict identification protocols
- Handle inbound calls and assist with general banking inquiries, including:
- Providing account balances
- Replacing debit and credit cards
- Updating personal information
- Resolving issues with online banking
- Investigating transactions and disputes
- Managing fraud inquiries
- Logging complaints and capturing feedback
- This role does not involve sales or upselling
Training and Rosters
You will receive 3-week classroom training, followed by on-the-job training. Flexible rosters are available, including school hours, split shifts, part-time and full-time options, and work-from-home opportunities (conditions apply).
Requirements
- Candidate should have a genuine interest in banking or financial services
- A Grade 12 qualification (or equivalent)
- Strong computer skills and ability to navigate multiple systems
- Resilience and professionalism in a fast-paced environment
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