Customer Experience Strategist

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $130,000
About the Role

As a Customer Experience Strategist, you will play a pivotal role in crafting impactful recommendations that elevate our online and in-person interactions.

You will engage directly with customers and dealers to gain a profound understanding of their evolving experiences and needs.

  • Customer Insights & Analysis: Gather and analyze real-time customer feedback to drive continuous improvement and growth.
  • Experience Strategy & Recommendation: Translate customer understanding into clear, compelling experience recommendations that drive business outcomes.
  • Execution & Delivery: Lead data collection and analysis to build robust business cases and ensure successful execution of CX initiatives.

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