Customer Experience Strategist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

Job Title: Customer Experience Strategist

About the Organisation

This iconic organisation plays a pivotal role in shaping Australian communities through its innovative approach to excellence.

The company has made significant investments in technology and people, driving continuous improvement across all areas.

About the Role

As a Customer Experience Strategist, you will be responsible for leading the development of a comprehensive CX strategy.

You will oversee the integration of customer experience across digital and retail channels, identifying and addressing gaps in the current e2e customer strategy.

Your primary focus will be on narrowing down areas of focus for digital products, prioritising processes, and working with business units to identify and prioritise solutions.

Key responsibilities include:

  • Narrowing down areas of focus for digital products
  • Prioritising processes and addressing gaps
  • Working with business units to identify and prioritise solutions
About You

To succeed in this role, you will require:

  • A background in product management, service design, customer experience, or business analysis
  • Strong process improvement understanding
  • The ability to lead through influence, negotiation, and curiosity
  • Experience working across digital and business initiatives

Additionally, expertise in Agile methodologies, double diamond approaches, and customer design principles would be highly valued.

What We Offer

We offer a dynamic and supportive work environment that fosters collaboration and innovation.

Our team is comprised of experienced professionals who are passionate about delivering exceptional results.

We are committed to investing in our employees' growth and development, providing opportunities for training and professional development.

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