Event Experience Manager

1 week ago

Melbourne, Victoria, Australia beBeeExecutive Full time $85,000 - $105,000

Job Opportunity

Are you a skilled event coordinator with a passion for delivering exceptional experiences? Do you have a talent for managing weddings and social events, ensuring every detail is meticulously planned and executed?

About the Role

This exciting opportunity will see you take on a key leadership role in our events team, overseeing the preparation and management of weddings and social events. Your primary objective will be to maximize guest satisfaction by providing unparalleled levels of personalized customer service.

Responsibilities

  • Manage all wedding & social event leads and conversion
  • Plan and execute events for the weddings and social markets
  • Assist with departmental month end reports
  • Look after personal 'repeat business' contracts from enquiry to conversion to execution
  • Conduct hotel site inspections for prospective and existing clients
  • Ensure all details of upcoming events are communicated internally via event confirmations, wedding resumes, attendance at the event confirmation meeting and one-on-one meetings
  • Deliver the brand promise and provide exceptional customer service at all times
  • Assisting in corporate events where necessary

Requirements

  • Tertiary qualifications in Hospitality / Event Management or related business education
  • Previous sales experience with a five-star hotel or deluxe wedding reception venue with extensive knowledge of the event service operations
  • An understanding of different cultural needs for weddings
  • Sound knowledge of the wedding and leisure market segments
  • A creative aptitude to actively incorporate a sense of originality into individual events
  • A strong attention to details, exceptional organisational and time management skills
  • Excellent interpersonal and communication skills in order to build rapport with clients
  • Well-developed computer skills particularly in the use of MS Office, Event Management Software (Envision) and Room Management Systems (Opera)

Culture

At our hotel, we pride ourselves on creating unforgettable experiences for our guests through beautifully appointed rooms, extensive event spaces, curated experiences, fine dining and wellness.

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