Experience Event Manager

1 week ago

Melbourne, Victoria, Australia beBeeManagement Full time $97,000 - $110,000

About the Opportunity

MAP Co aims to deliver exceptional experiences by driving operational improvements, team management, and creating outstanding visitor experiences.

The Venue Operations Manager will oversee a dedicated team of venue supervisors and event delivery staff, focusing on leadership, management, and stakeholder relations.

Key Responsibilities and Accountabilities

  • Team Management: Lead the Venue Supervisor team to deliver exceptional customer service for event delivery and venue presentation.
  • Manage rostering, responsibilities, training, and performance management of the Venue Supervisor team.
  • Operational Efficiency: Drive the efficiency of event processes to ensure integrated, seamless, and accurate operations.
  • Collaboration and Stakeholder Engagement: Collaborate closely with teams and stakeholders to provide advice and uphold consistent best practice operational standards.
  • Compliance and Risk Management: Oversee compliance of all venue policies, council permits, and engineering documentation.
  • Policies and Procedures: Develop policies, procedures, and guidelines for event and venue operations to mitigate risk and create business improvements for efficiency.

Selection Criteria

  • Leadership and Team Management: Demonstrated experience in leading and managing a team of event operations employees.
  • Event Operations Expertise: Proven experience in delivering a wide range of events, particularly large-scale outdoor events.
  • Infrastructure and Asset Management: Proficiency in overseeing temporary structures and infrastructure for outdoor events.
  • Regulatory Compliance: Strong understanding of OH&S practices, council permit requirements, and weather management plans.
  • Communication and Stakeholder Engagement: High-level communication skills and ability to engage stakeholders effectively.

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