Senior Warranty Claim Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeWarranty Full time $120,000 - $150,000
Job Overview

The Warranty Team Manager plays a pivotal role in ensuring seamless warranty claim processing across all regions.

  • Leadership & Oversight:
  • Provide strategic direction to the National Warranty Team.
  • Manage equitable distribution of warranty claims and ensure adherence to timelines.
  • Act as the escalation point for complex or high-stakes claims.
  • Directly manage a team of professionals, ensuring clarity of objectives, team alignment, and performance excellence.
  • Warranty Claims Management:
  • Oversee nationwide warranty claims, ensuring thorough investigation and resolution.
  • Liaise with industry stakeholders to ensure compliance and quality standards are met.
  • Prepare detailed defect lists and comprehensive reports to support claim outcomes.
  • Stakeholder Engagement:
  • Build strong relationships with internal teams and external partners.
  • Actively communicate with all parties to uphold the company's reputation.
  • Reporting & Analysis:
  • Deliver insights on warranty claim trends and recurring issues to senior management.
  • Support the development of improved warranty-related processes.
Key Responsibilities
  • Completion of relevant education
  • Extensive trade and building background
  • Experience (10+ years) in the building and/or insurance industry
  • Understanding of statutory building regulations & requirements
  • Previous experience working with and implementing quality assurance systems to Australian Codes, Standards & Tolerances
  • Extensive knowledge of domestic and commercial building processes, compliance requirements, and industry standards
  • Strong understanding of the nuances of insurance building, with experience managing complex claims
  • Proven leadership experience, motivating and guiding teams to success
  • Excellent stakeholder management skills, adept at balancing the needs and expectations of diverse parties
  • Exceptional organizational skills with the ability to manage multiple priorities
  • Strong analytical and problem-solving skills to assess complex claims and deliver solutions
About Us

We are a market leader in insurance building in Australia, operating offices throughout VIC, NSW, ACT, QLD, SA & WA. We have specialised in repairs to domestic and commercial properties damaged through insurable events for over 30 years.



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