Senior Warranty Claims Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeWarrantor Full time $75,000 - $80,000
Job Overview

The Senior Warranty Team Manager is a pivotal role that plays a crucial part in ensuring efficient handling of warranty claims across all regions. They will oversee compliance with regulatory and company policies while maintaining our high standards of service.


Key Responsibilities:
  • Leadership & Oversight: Provide strategic leadership to the National Warranty Team. Manage equitable distribution of warranty claims and ensure adherence to timelines. Act as the escalation point for complex or high-stakes claims.
  • Warranty Claims Management: Oversee nationwide warranty claims, ensuring thorough investigation and resolution. Liaise with builders, trades, and stakeholders to ensure compliance and quality standards are met.
  • Stakeholder Engagement: Build strong relationships with internal teams, insurers, and partner trade network. Actively communicate with all parties to uphold the company's reputation.
  • Reporting & Analysis: Deliver insights on warranty claim trends and recurring issues to senior management. Support the development of improved warranty-related processes.
About You

As a leader and an exceptional communicator, you will thrive in a fast-paced environment. You must have expertise, a solutions-driven mindset, and extensive experience (10+ years) in the building and/or insurance industry.


Requirements:
  • Completion of relevant education
  • Extensive trade and building background
  • Previous experience working with and implementing quality assurance systems to Australian Codes, Standards & Tolerances
  • Strong analytical and problem-solving skills to assess complex claims and deliver solutions
  • Proven leadership experience, motivating and guiding teams to success
  • Excellent stakeholder management skills, adept at balancing the needs and expectations of diverse parties
  • Exceptional organizational skills with the ability to manage multiple priorities


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