Warranty Claims Manager
4 days ago
Job Overview
Our organization is seeking a skilled and detail-oriented professional to join our team as a Warranty Specialist.
This role is responsible for managing and validating warranty claims, ensuring compliance with warranty policies, and coordinating product returns, repairs, and exchanges.
The ideal candidate will have experience in technical service or warranty support, preferably within the caravan, automotive, or manufacturing industries. Strong communication skills, technical knowledge, and the ability to work collaboratively are essential.
Key Responsibilities:
- Validating and investigating all warranty claims
- Submitting claims for approval
- Attending to incoming calls via the warranty queue system
- Interfacing with customer warranty systems and databases to acquire failure information
- Handling general claims enquiries from dealers, repairers & customers
- Providing support information to QA for analysis of products
- Using problem-solving methods to finalize investigation reports for internal and external customers
- Ensuring all data is entered into warranty database for collection of part analysis data
- Supporting and ensuring all administration duties, including processing and logging repair invoices and forwarding relevant parties for payment
- Translating and producing reports/spreadsheets on claims/payment issues/queries on request
- Finalizing warranties through recouping funds from suppliers where applicable
- Providing support to warranty team members to assist them in achieving goals and objectives
- Analyzing warranty data to identify recurring product issues, trends, and potential design/manufacturing improvements
- Ensuring warranty handling complies with Australian Consumer Law (ACL) and industry best practices
Required Skills and Qualifications:
- Minimum 3-5 years in technical service, warranty, or product support role
- Technical knowledge of parts to verify proper documentation of repairs for warranty coverage and payment
- Mechanical or electrical troubleshooting skills
- Experience in caravan/RV, marine, automotive, or related manufacturing industry
- Knowledge of ACL warranty obligations and industry best practices
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Access
- Strong communication skills, both written and oral
- Experience in interfacing with warranty systems and databases
- Knowledge of chassis systems and components preferred
- Understanding of after-sales processes
- Ability to develop and foster crucial business relationships
-
Warranty Claims Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeClaims Full timeWarranty Claims ManagerWe are seeking a Warranty Claims Manager to oversee the efficient and accurate processing of warranty claims.Process and manage warranty claims in a timely manner.Verify warranty documentation for completeness and accuracy.Collaborate with manufacturers and suppliers to ensure timely reimbursement of claims.Maintain precise records of...
-
Warranty Claims Manager
5 days ago
Melbourne, Victoria, Australia beBeeClaims Full time $60,000 - $100,000Warranty Management OpportunityJob DescriptionAssume responsibility for the evaluation and processing of warranty claims to ensure seamless execution of warranty procedures.Verify the validity of warranty claims in accordance with established manufacturer and dealership policies.Process and submit warranty claims, repair orders, and related documentation in...
-
Warranty Claims Manager
1 week ago
Melbourne, Victoria, Australia beBeeWarrantyClaimsManager Full time $75,000 - $80,000Job Title: Warranty Claims Manager", "About the RoleAs a key member of our Warranty Team, you'll play a critical role in ensuring efficient handling of warranty claims across all regions. You'll oversee compliance with regulatory and company policies while maintaining our high standards of service.", "Key Responsibilities Include:", "Leadership & Oversight:...
-
Warranty Claims Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeWarranty Full time $100,000 - $120,000Warranty Claims Management Role">Our organization is seeking an experienced Warranty Team Manager to oversee the efficient handling of warranty claims across all regions. This key position involves leading the operations of our National Warranty Team, ensuring seamless coordination and timely resolution of warranty-related issues.">Key Responsibilities:">•...
-
Warranty Claims Specialist
1 week ago
Melbourne, Victoria, Australia beBeeLeadership Full time $75,000 - $80,000About the RoleThe Vic Warranty Manager plays a critical role in ensuring efficient handling of warranty claims across all regions.Key responsibilities include leadership and oversight, warranty claims management, stakeholder engagement, and reporting and analysis.Provide strategic leadership to the team, managing equitable distribution of warranty claims and...
-
Leading Warranty Claims Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeManager Full time $100,000 - $140,000About the RoleThis is a critical position within our organization, overseeing warranty claims nationwide. The successful candidate will be responsible for leading and guiding a team of professionals to ensure efficient handling of claims across all regions. Leadership & Oversight:Strategic Leadership: Provide direction to the National Warranty Team.Claim...
-
Warranty Claims Examiner
2 weeks ago
Melbourne, Victoria, Australia beBeeClaims Full time $70,000 - $87,000Warranty Claims ExaminerFleetwood RV Solutions is a leader in recreational vehicle parts, accessories, and servicing.We are seeking a proactive and detail-oriented individual to validate and investigate warranty claims, submit claims for approval, and provide support information to QA teams. The ideal candidate will have experience in technical service or...
-
Warranty Claims Specialist
1 week ago
Melbourne, Victoria, Australia beBeeWarranty Full time $70,999 - $72,000Job Title: Warranty AdministratorJoin a dynamic team as a Warranty Administrator, where you will be responsible for managing warranty claims efficiently and accurately. Your primary goal will be to process warranty claims while maintaining precise records and ensuring timely reimbursement.">Key Responsibilities:Manage and process warranty claims quickly and...
-
Warranty Claims Specialist
6 days ago
Melbourne, Victoria, Australia beBeeWarranty Full time $98,765 - $123,456Job Overview:This is a leadership position responsible for overseeing the warranty claims process. As a key member of our team, you will collaborate closely with service and parts departments to ensure efficient processing.As a Warranty Manager, your primary focus will be on managing and developing a team to improve performance. This includes collaborating...
-
Warranty Claims Coordinator
2 weeks ago
Melbourne, Victoria, Australia beBeeAdministration Full time $65,000 - $85,000Warranty Administrator PositionWe are seeking a highly organized and detail-oriented Warranty Administrator to join our team. The successful candidate will be responsible for managing warranty claims efficiently and accurately.The ideal candidate will possess strong multitasking abilities, excellent organizational skills, and previous experience in a...
