Experienced Guest Services Professional Wanted

1 week ago

Perth, Western Australia beBeeCustomer Full time $60,000 - $80,000

Lead Guest Experience Manager

About This Role

This is a unique opportunity to lead and drive a team of dedicated professionals in delivering exceptional guest experiences.

The ideal candidate will have a proven track record in guest services, with experience in managing reservations, processing transactions, and providing outstanding customer service.

Key Responsibilities:

  • Manage the allocation and monitoring of reservations, ensuring seamless service during peak periods.
  • Develop and implement strategies to maximize seating times and optimize table allocations.
  • Process financial transactions accurately and efficiently, maintaining high standards of cash handling.
  • Maintain effective communication with internal stakeholders, including management and team members.
  • Stay up-to-date with industry trends and best practices in reservation systems, loyalty programs, and gift cards.
Requirements

To succeed in this role, you will need:

  • A minimum of 1 year's experience in guest services within the hospitality industry.
  • Proven experience in function booking and coordination.
  • Previous experience in an A La Carte environment is highly valued.
  • Cash handling experience and a strong understanding of financial procedures.
  • Advanced verbal and written communication skills, with the ability to build strong relationships with colleagues and guests.
  • Flexibility to work a 7-day rotating roster, including evenings and weekends.
Benefits

We offer:

  • A competitive salary and benefits package.
  • Ongoing professional development and training opportunities.
  • A dynamic and supportive work environment.
  • A comprehensive employee discount program.
  • A referral program to recognize and reward our current team members for their referrals.

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