Guest Services Manager

2 weeks ago

Perth, Western Australia Discovery Parks Full time

**About Us**:
Nestled into the sand dunes in one of the most relaxed and breathtaking coastal locations in Australia, Discovery Parks is bringing to life Rottnest Islands first glamping experience. Featuring 83-luxury tents across several service levels, a resort style pool and two restaurants and bars.

Discovery Rottnest Island is where our guests can re-imagine the great Australian family holiday, disconnect from the world, enjoy freedom, space and discover what really matters.

At the heart of Discovery Parks are happy people: happy customers and happy staff. We are building a passionate, adaptable, high performance team that works together to help our customers discover what matters.

**The Role**:
We are seeking an experienced hospitality and customer service professional who has a passion for creating unforgettable experiences whilst delivering a high standard of customer service to our guests. As the Guest Experience Manager, you will be responsible for overseeing the Guest Experience team for the resort and be accountable for the achievement of the resort's goals and objectives.

Responsibilities include:

- Manage the Guest Experience team, in conjunction with the Rooms Division Manager, to ensure a high level of professional customer service is maintained
- Create a positive first (and lasting) impression for our customers through the check in process and throughout their stay including assisting with local enquiries, tour bookings and encouraging return bookings
- Perform daily customer service tasks including serving guests at the front counter or over the phone and maintaining entries in the RMS booking system
- Complete fortnightly rosters and approve teams' timesheets
- Flexible attitude to hours, including weekends and on short notice
- A current valid driver's license is essential.

**Skills & Experience**:

- Previous hospitality/tourism experience in a supervisor or management position
- Strong team leadership skills
- Mediation and conflict resolution skills
- Experience using RMS or a similar reservation management system
- Manual (C-class) license

**Benefits**:

- Live and work on-site at the beautiful Rottnest Island Resort
- Discounted accommodation for you, your family & friends across the G'Day network of parks
- Discounted products from our G'Day Rewards Partners

We believe in creating experiences that people will always want more of. Inspiring and share-worthy; the real stuff memories are made of.

**How to Apply**:

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