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Guest Service Officer

2 weeks ago

Perth, Western Australia Grand Hotel Group Full time $60,000 - $80,000 per year

Are you passionate about creating unforgettable guest experiences?

At Residence on Langley Park, we are looking for a professional and enthusiastic Guest Service Officer to join our front office team and be part of our boutique, premium property.

About the Role

As a Guest Service Officer, you will be the first point of contact for our guests, ensuring their stay is seamless from arrival to departure. You'll handle check-ins and check-outs, respond to enquiries, assist with reservations, and share your knowledge of Perth to enhance each guest's stay. This is a varied role that also includes reception administration, night auditing and supporting the team with events and promotions.

Key Responsibilities


• Provide exceptional, personalised service to every guest


• Manage reservations, calls and guest requests with efficiency


• Assist with guest luggage and maintain reception presentation


• Promote the property and its facilities to prospective guests


• Accurately manage guest accounts and daily reconciliations


• Follow security and safety protocols, including overnight procedures

About You


• Previous experience in front office, reception, or guest services (hospitality experience highly regarded)


• Warm, professional communication style and strong problem-solving skills


• Organised, proactive and a team player


• Flexible with availability (rostered shifts including weekends and nights)


• Familiarity with RMS or similar booking systems is an advantage

Why Join Us?


• Work in a premium location on Perth's iconic foreshore


• Be part of a supportive, collaborative and professional team


• Enjoy a role with variety – no two days are the same


• Opportunities to grow and develop your hospitality career

If you take pride in delivering exceptional guest service and want to be part of a property that values professionalism and teamwork, we'd love to hear from you.

Apply now with your resume and a short cover letter.