Service Coordinator

2 weeks ago


Moorebank, New South Wales, Australia Dormakaba Full time

We're seeking an experienced scheduler who is comfortable dealing with competing priorities and changing landscapes to operate onsite within a team of Schedulers. Working from our office, you will manage the scheduling and coordination of our Technicians in our Service Team, where no two days are the same.

This position is for an 8-month maternity leave cover.

Our Opportunity

You will play a vital role in ensuring all requirements are met for our technicians to access sites and deliver on our promise to our customers within a timely manner, in the most efficient way.

This role will see you working closely with our customers, Technicians, and Field Managers, requiring you to develop strong relationships in order to provide an exceptional customer experience.

Your Key Responsibilities

  • Act as the first point of contact within our Servicing team for our customers.
  • Communicate with technicians regarding their work requirements and schedules.
  • Liaise with customers in regard to site expectations and the time management of jobs.
  • Maintain records and order entry timelines with accuracy.
  • Create, implement, and update monthly Preventative Maintenance plans.
  • Ensure Technician inductions are up to date.
  • Update our valued customers on service delivery, progress of delivery, and completion reports via our customer portals.

Your Skills

The ideal candidate will have experience working within administration or scheduling of a field-based workforce. You will be looking for career longevity and possess the following skills:

  • Strong customer service aptitude.
  • Ability to plan, organise, and monitor service delivery.
  • Exceptional time management skills with the ability to work under pressure.
  • Intermediate to Advanced skills in MS Excel, Outlook, and Word.
  • Knowledge of our CRM (Salesforce/Service Max) will be an advantage.

We are looking for someone with an engaging, friendly personality and a professional phone manner. You will be a problem solver who has a 'can-do' attitude.

What You Can Trust In

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world.

  • Peer to Peer Recognition via our 'AAA' Nominations and awards.
  • 17.5% leave loading.
  • A supportive and highly motivated team.
  • Employee Assistance Program for all employees.
  • Access to discounted Private Health Insurance.
  • Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
  • Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel, and more.

We are an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.


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