Service Coordinator

7 months ago

Moorebank, Australia Coates Full time

**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**:
Reporting to the Moorebank Field Service Manager, the Service Coordinator (based in
**Moorebank**) is responsible for coordinating a team of Field Service Mechanics within a designated service area and ensuring all breakdowns reported on customer sites are responded to and dealt with promptly and safety. You may also find yourself having to source repair advice over the phone in those times to assist our mechanics.
- Allocating daily service tasks and coordinating long-term hire servicing to our Workshop and Field Service Mechanics
- Assist with maintenance demands and budget requirements
- Liaising directly with customers during potentially difficult or frustrating times
- Drive service efficiency and improvement project initiatives through the field service team
- Liaising with contractors for service and repair bookings
- Maintaining current jobs & closing off service calls

**About you**:
You may have run a workshop, a mechanical trade team, or supervised field service staff in the past. Or you may be fantastic at organising an efficient breakdown service. Either skill set will also require:

- Intermediate computer skills (particularly MS Excel and Word)
- An ability to self-manage your own time and workload accordingly
- The need to be detail and process orientated, able to understand maintenance processes and document them for our records.
- An appreciation of (or understanding of) the legal requirements (compliance) for servicing plant and equipment.
- Mechanical background will be highly regarded

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you

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