Hotel Operations Manager

1 day ago

Blacktown, New South Wales, Australia Mercure Full time
Senior Assistant Manager

About Mercure Sydney Blacktown

Mercure Sydney Blacktown is a vibrant hotel located within a cultural hub, offering guests easy access to local adventure hotspots such as Featherdale Wildlife Park, Raging Waters, Eastern Creek Raceway and Sydney Zoo.

We are seeking an energetic and enthusiastic Senior Assistant Manager to join our team.

About the Role

  • Operational Excellence: Assist and oversee the day-to-day operations of the Front Office team, working closely with housekeeping, maintenance and Food & Beverage teams.
  • Leadership Skills: Supervise and monitor team members, utilizing true leadership ability to motivate the entire team.
  • Collaboration: Work closely with the FOM and GM on projects and onboarding of new team members.
  • Guest Experience: Take initiative to ensure all interactions with our guests are positive and productive.
  • Team Support: Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager, providing high-level customer service at all times.
  • Conflict Resolution: Actively resolve complaints and challenges presented by guests/customers, achieving a win-win situation.
  • Management Presence: Ensure management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Administrative Tasks: Process and assist with check-in and check-out of guests when needed.
  • Emergency Response: Respond to and coordinate emergency situations.
  • Cafe and Restaurant Support: Assist with preparation and service of all-day dining orders and cafe orders.

Your Qualifications

  • Industry Experience: Relevant experience in the hotel industry. Current Assistant Manager/Duty Manager experience required.
  • Technical Skills: Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Flexibility and Adaptability: Guest-obsessed focus with ability to flex in a fast-paced and ever-changing environment.
  • Problem-Solving: Ability to navigate through change and provide quick-thinking solutions should problems arise.
  • Leadership and Teamwork: Leadership qualities, extending yourself to assisting colleagues where needed, maintaining high levels of communication with other departments.
  • Communication Skills: Clear and confident communication skills – both written and verbal.
  • Certifications: Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training or willingness to obtain.
  • Roster Flexibility: Availability to work a rotating roster including mornings, evenings and weekends. Occasional overnight shifts may be required.

About You

  • Growth Opportunities: An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor.
  • Job Satisfaction: Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
  • Professional Development: Work alongside passionate industry professionals.
  • Mentorship: Be mentored by experienced Accor Hospitality professionals who want to see you succeed.

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