Executive Hotel Operations Manager

4 days ago


Blacktown, New South Wales, Australia MERCURE Full time

Job Summary:

We are seeking an exceptional Executive Hotel Operations Manager to oversee the smooth and efficient running of our hotel's operations, delivering a high level of customer service at all times. This is a fantastic opportunity for an experienced hospitality professional to take charge and make a real impact on our team.

About the Role:

This key leadership position involves overseeing the day-to-day operations of our hotel team, ensuring seamless delivery of services and high standards of guest satisfaction. Key responsibilities include supervising and mentoring team members, managing Front Desk and lobby activities, processing check-ins and check-outs, and responding to emergency situations. You will also be responsible for maintaining excellent communication with other departments and ensuring effective problem-solving and conflict resolution skills.

Key Qualifications:

To succeed in this role, you will need relevant experience in the hotel industry, strong working knowledge of Microsoft Office and Opera, and exceptional leadership qualities. You must be able to navigate change, provide quick thinking solutions, and extend yourself to assist colleagues when needed. Clear and confident communication skills, both written and verbal, are essential. A valid Responsible Service of Alcohol certificate, First Aid & Food Safety Supervisor, or willingness to obtain, is also required.

About Our Offer:

We offer a competitive salary of $60,000 - $80,000 per year, depending on your level of experience, as well as opportunities to work alongside passionate industry professionals and receive mentorship from experienced Accor Hospitality experts. As a valued member of our team, you can enjoy benefits that allow you to Work Your Way, Learn Your Way, and experience Benefits Your Way. We are committed to supporting your career growth and development, so if you are ready to take your hospitality career to the next level, we encourage you to apply.



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