Hotel Operations Manager

5 hours ago

Blacktown, New South Wales, Australia Mercure Full time
Senior Assistant Manager Position at Mercure Sydney Blacktown

We are seeking a highly motivated and experienced Senior Assistant Manager to join our team at Mercure Sydney Blacktown. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient running of our hotel's day-to-day activities.

About Us

Mercure Sydney Blacktown is situated within a vibrant cultural hub, offering easy access to local attractions such as Featherdale Wildlife Park, Raging Waters, Eastern Creek Raceway, and Sydney Zoo. Our hotel features a range of room types, including spacious family rooms, as well as amenities like 24-hour reception, guest laundry, cafe, restaurant, all-day dining, small meeting room, large outdoor area, and free open-air parking.

Job Description

This exciting opportunity involves overseeing the Front Office team and working closely with housekeeping, maintenance, and Food & Beverage teams. You will be responsible for supervising and monitoring team members, taking initiative to ensure positive interactions with guests, and resolving any complaints or challenges presented by customers.

Key Responsibilities
  • Assist and oversee the day-to-day operations of the Front Office team
  • Supervise and monitor team members with leadership skills that motivate the entire team
  • Work closely with the FOM and GM on projects and onboarding of new team members
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager
  • Actively resolve complaints and challenges presented by guests/customers
Requirements
  • Relevant experience in the hotel industry with current Assistant Manager/Duty Manager experience
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera
  • Guest-obsessed focus with ability to flex in a fast-paced environment
  • Ability to navigate through change and provide quick-thinking solutions
  • Leadership qualities with ability to extend yourself to assisting colleagues
What We Offer
  • An estimated salary of $60,000 - $80,000 per year, depending on experience
  • A competitive benefits package, including opportunities for career growth and development
  • The chance to work alongside passionate industry professionals and be mentored by experienced Accor Hospitality experts

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