Senior Operations Manager

3 weeks ago

Blacktown, New South Wales, Australia Mercure Full time

Role Description:

We are seeking an enthusiastic Senior Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

Key Responsibilities:

  • Assist and oversee the day-to-day operations of the Front Office team and work closely with housekeeping, maintenance, and Food & Beverage team.
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Work closely with the FOM and GM on projects and onboarding of new team members.
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.
  • Assist with preparation and service of all-day dining orders and cafe orders.

Requirements:

  • Relevant experience in the hotel industry. Current Assistant Manager/Duty Manager experience required.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Guest-obsessed focus with the ability to flex in a fast-paced and ever-changing environment.
  • Ability to navigate through change and provide quick-thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal.
  • Hold a valid Responsible Service of Alcohol certificate, First Aid, and Food Safety Supervisor training or willingness to obtain.
  • Availability to work a rotating roster including mornings, evenings, and weekends. Occasional overnight shifts may be required.

Additional Information:

  • An opportunity to work with passionate industry professionals.
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed.
  • Work alongside a team that is dedicated to delivering exceptional customer service.

Job Type: Full-time

Accommodation Type: Hotel

Experience: Assistant Manager/Duty Manager

Work Location: Mercure Sydney Blacktown

Work Hours: Rotating

Language: English

Job Reference: BEBE1_DE

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