Operational Hotel Manager

4 days ago


Blacktown, New South Wales, Australia Mercure Full time

Accor is a leading hospitality group with a global network of over 5,000 properties in more than 90 countries.

Mercure Sydney Blacktown is situated within a vibrant cultural hub, offering guests access to local attractions such as Featherdale Wildlife Park and Eastern Creek Raceway.

The hotel features spacious family rooms, a range of amenities including 24-hour reception, guest laundry, cafe, restaurant, all-day dining, meeting room, and free open-air parking.

We are seeking an energetic and enthusiastic Operational Hotel Manager to oversee the smooth and efficient running of our Hotel's operation with a high level of customer service provided at all times.

  • Assist and supervise the day-to-day operations of the hotel team
  • Monitor and motivate hotel team members with true leadership ability
  • Assist in the running of Distrikt cafe and All-Day Dining services
  • Take initiative to ensure positive interactions with our guests
  • Ensure the smooth operation of the Hotel in absence of senior management with a high level of customer service
  • Actively resolve complaints and challenges presented by guests
  • Process and assist with check-in and check-out of guests

To succeed in this role, you will require:

  • Relevant experience in the hotel industry
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera
  • A focus on delivering exceptional guest experiences
  • Ability to navigate through change and provide solutions to problems
  • Leadership qualities with strong communication skills
  • A valid Responsible Service of Alcohol certificate, First Aid & Food Safety Supervisor certification, or willingness to obtain
  • Availability to work a rotating roster including mornings, evenings, and weekends

This is an excellent opportunity to contribute to the success of our hotel and develop your career in a dynamic and supportive environment.

We offer a competitive salary of $85,000 - $95,000 per annum, depending on experience, plus additional benefits.



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