Operational Hotel Manager
1 month ago
Accor is a leading hospitality group with a global network of over 5,000 properties in more than 90 countries.
Mercure Sydney Blacktown is situated within a vibrant cultural hub, offering guests access to local attractions such as Featherdale Wildlife Park and Eastern Creek Raceway.
The hotel features spacious family rooms, a range of amenities including 24-hour reception, guest laundry, cafe, restaurant, all-day dining, meeting room, and free open-air parking.
We are seeking an energetic and enthusiastic Operational Hotel Manager to oversee the smooth and efficient running of our Hotel's operation with a high level of customer service provided at all times.
- Assist and supervise the day-to-day operations of the hotel team
- Monitor and motivate hotel team members with true leadership ability
- Assist in the running of Distrikt cafe and All-Day Dining services
- Take initiative to ensure positive interactions with our guests
- Ensure the smooth operation of the Hotel in absence of senior management with a high level of customer service
- Actively resolve complaints and challenges presented by guests
- Process and assist with check-in and check-out of guests
To succeed in this role, you will require:
- Relevant experience in the hotel industry
- Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera
- A focus on delivering exceptional guest experiences
- Ability to navigate through change and provide solutions to problems
- Leadership qualities with strong communication skills
- A valid Responsible Service of Alcohol certificate, First Aid & Food Safety Supervisor certification, or willingness to obtain
- Availability to work a rotating roster including mornings, evenings, and weekends
This is an excellent opportunity to contribute to the success of our hotel and develop your career in a dynamic and supportive environment.
We offer a competitive salary of $85,000 - $95,000 per annum, depending on experience, plus additional benefits.
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