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Senior Banking Professional

2 months ago

Wetherill Park, Australia ANZ Full time

About Our Organisation

We're a leading financial institution dedicated to improving the financial wellbeing and sustainability of our customers. Our mission is to deliver exceptional customer experiences through innovative solutions and expert advice.

About the Role

As a Senior Banking Professional in our Retail Banking division, you'll play a key role in shaping the customer experience by adopting a customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers. You will also have to educate customers on easy ways to bank, providing a full range of professional offerings and expertise to help customers meet their financial needs and goals. This role is responsible for serving customers directly, having needs-based conversations, including managing them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff, for more complex customer needs.

We're committed to creating a workplace that reflects the diversity of the communities we serve. Our people are our greatest asset, and we're dedicated to providing them with the resources, opportunities, and support they need to grow and succeed.

Key Responsibilities

  • Act as an ANZ products initiator and role model
  • Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch
  • Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services
  • Take responsibility to 'know your customer' from a risk perspective
  • Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers

What We're Looking For

To grow and be successful in this role, you will ideally bring the following:

  • Prior experience in developing strong relationships in a customer-focused role
  • Significant experience in financial services, preferably within the retail banking sector
  • Excellent communication and interpersonal skills
  • Leadership and coaching capabilities
  • Experience in being an influential user and promoter of technology
  • Ability to multi-task, highly adaptable to change and ambiguity

We're a diverse bunch at ANZ, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.