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Driving Customer Success Manager
2 weeks ago
This pivotal role is instrumental in enhancing customer satisfaction through collaborative efforts with various Aruma teams to develop and implement sustainable, financially viable solutions that empower individuals to achieve their desired outcomes.
- Respond promptly to qualified customer enquiries and maintain accurate records from initial contact through to onboarding.
- Build and manage a customer pipeline and contact database.
- Coordinate application and onboarding documentation for new customers.
- Collaborate with internal and external stakeholders to ensure best practice outcomes.
- Establish strong relationships with customers, families, carers, service providers, and community members.
- Represent Aruma at networks and promotional events, sharing insights and learnings.
- Promote services to attract new customers and track enquiry outcomes for reporting.
- Tertiary qualification in Business Management or a related field.
- 3+ years' experience in business or customer service management.
- Proven background in customer-facing roles within values-driven organisations.
- Experience in cultural change and workforce capability building.
The successful candidate will be empathetic, customer-focused, and business-savvy with experience in the Disability Services sector and business development or sales experience. They will also have strong business acumen and the ability to connect with people from all walks of life.
Responsibilities:
- Customer Engagement: Respond to customer inquiries, build relationships, and maintain accurate records.
- Pipeline Management: Develop and manage customer pipelines, track enquiry outcomes, and report on results.
- Documentation Coordination: Coordinate application and onboarding documentation for new customers.
- Stakeholder Collaboration: Work with internal and external stakeholders to ensure best practice outcomes.
- Relationship Building: Establish strong relationships with customers, families, carers, service providers, and community members.
- Representation: Represent Aruma at networks and promotional events, sharing insights and learnings.
Requirements:
- Tertiary qualification in Business Management or a related field.
- 3+ years' experience in business or customer service management.
- Proven background in customer-facing roles within values-driven organisations.
- Experience in cultural change and workforce capability building.
About This Role:
This role offers a unique opportunity to make a positive impact on the lives of individuals and communities. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.
