Driving Customer Success

2 weeks ago

Melbourne, Victoria, Australia beBeeGrowth Full time $70 - $90
Customer Growth Specialist

About us

We are on a mission to change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward access to vehicle ownership.

We aren't just about vehicle ownership; we are fast-tracking the transition to green mobility, leading globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

This is a customer-facing role where you will be the face of our vehicle subscription services. You play a critical role in driving customer growth. You'll combine deep product knowledge, customer-centric communication, and consultative selling to match customers with the right solution, helping them succeed as rideshare drivers while contributing to our mission.

This role is ideal for a motivated and engaging individual who thrives in a retail environment and is passionate about helping people succeed.


Responsibilities:
  • Maintain a thorough understanding of all our vehicle subscription packages and related products.
  • Continuously update your knowledge base with new features and updates to ensure accurate representation to customers.
  • Engage directly with customers to understand their needs and recommend products that best fit their requirements.
  • Guide customers through the decision-making process, from initial inquiry to final sale.
  • Ensure displays, marketing collateral, and digital tools are up-to-date and engaging.
  • Gather customer feedback and share insights to help refine sales strategies and product offerings.
  • Participate in regular team meetings to discuss challenges and opportunities.
  • Adhere to all company policies and regulations regarding sales practices and customer interactions.
What you'll bring:
  • Strong understanding of sales principles and customer service practices.
  • Proven ability to communicate effectively and persuasively with customers.
  • Keen attention to detail and the ability to manage multiple tasks simultaneously.
  • High school diploma required; a degree in marketing, business, or related field is preferred.
  • Experience in a customer-facing retail, sales, or customer service role.
  • A passion for the automotive industry and vehicle technology (desirable).
  • A full unrestricted driver's license (must have).
  • Comfortable commuting daily.
  • Able to work weekends as required.
What we offer:
  • Performance-based bonus.
  • Salary packaging with 15% employer contributions for Electric Vehicles.
  • A day off on your birthday.
  • Employee Assistance Program.
  • Dedicated Learning & Development platform.

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