Drive Customer Success

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $88,000
Campaign Optimization Lead

We are seeking a skilled professional to oversee and enhance the customer journey from initial engagement through to retention within our premium cohort. This role supports the proposition manager in executing proposition planning, driving engagement, satisfaction, and loyalty throughout the customer journey.

The ideal candidate will leverage events and experiences to create impactful campaigns, ensuring the delivery of high-quality, scalable, and innovative activations that engage customers and create a multilayered customer experience on and off platform.

Key responsibilities include developing and implementing lifecycle campaign strategies aligned with premium customer proposition planning business goals, identifying opportunities to enhance customer engagement at each stage of the lifecycle, and ensuring campaign propositions are tailored to specific customer needs.

The successful candidate will also ensure effective value, sustainability, and product merchandising in all customer interactions and communications, plan and execute campaigns that engage customers, and work with cross-functional teams to develop and maintain detailed customer profiles.

Additionally, the candidate will partner with the CRM team to design and implement communication strategies that effectively convey propositions to customers, leverage customer data and insights for campaign optimization and personalization, and create and implement premium team campaign communications.

  • Ability to inspire, mentor, and manage a high-performing team while fostering collaboration and accountability.
  • Strong focus on delivering exceptional, customer-centric experiences that exceed expectations.
  • Ability to align event strategies with organizational goals, leveraging creativity and innovation to reimagine approaches.
  • Thrives in dynamic environments, managing competing priorities with adaptability and attention to detail.
  • Proactive problem-solving and results-driven mindset, with a commitment to achieving measurable outcomes.

What We Offer:

  • 25 days annual leave
  • Genuine flexible working policy with a $800 work from home office allowance
  • Weekly concierge service including free massages, manicure/nail appointments - all onsite
  • Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office
  • Development budget to send you to conferences, events, courses and other learning opportunities
  • Access to our Employee Assistance Program and a Circle In membership
  • Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time.

About You:

We are an inclusive employer who welcomes you for who you are, as you are. If you require adjustments to the recruitment process, please let us know in your application.

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