Customer Success Manager

2 weeks ago

Melbourne, Victoria, Australia at Full time
Customer Success Manager - Fleet Management - All Australia

Our client is on a mission to make roads safer through innovative fleet safety technology. Their platform leverages real-time insights and data to promote safer driving, reduce accidents, and ultimately save lives.

They are now seeking a dynamic Customer Success Manager to manage and grow key customer relationships across the APAC region. If you thrive in SaaS, love working with enterprise clients, and want to make a real impact - this role is for you.

Location: Remote within Australia (applicants must have valid Australian work rights)

Employment Type: Permanent - Fulltime role

Must-have:
  • Background in Telematics, Fleet Management, or Fleet Safety software
  • Experience as an Account Manager or Customer Success Manager (not Sales)
  • Must be based in Australia and have valid Australian work rights
Key Responsibilities:
  • Manage the full post-sale customer lifecycle across enterprise fleet accounts.
  • Build and maintain strong relationships with stakeholders, including C-level.
  • Ensure renewals, drive adoption, and identify upsell/cross-sell opportunities.
  • Act as a trusted advisor and escalation point for customer issues.
  • Gather customer feedback to support product improvement.
  • Collaborate with internal teams including sales, product, finance, and support.
About You:
  • Experience as an Account Manager or Customer Success Manager with previous experience in SaaS within the fleet management/fleet safety sector is essential
  • Proven ability to manage enterprise or large customer accounts.
  • Excellent communication, stakeholder engagement, and problem-solving skills.
  • Results-driven with a strong focus on customer success and business growth.
  • Excellent communication skills – both written and verbal.
  • Familiarity with the automotive or fleet industry is a plus.
  • Proficient in Salesforce and MS Office.
  • Self-motivated, detail-oriented, and customer-focused.

Apply now to join a mission-driven team making real change across the APAC region.

For a confidential discussion, please reach out to Melissa at [emailprotected].

Salary, number of applicants, skills match, and other details will be discussed during the application process.

Your application will include the following questions:

  • How many years' experience do you have as an Enterprise Account Manager?
  • Do you have experience in Fleet management?
  • Do you have recent and relevant experience in Customer Success management (not recent as Sales)?

To help fast track investigation, please include any relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Success Manager?

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