Warranty Claims Specialist

8 hours ago


Melbourne, Victoria, Australia beBeeWarranty Full time $60,000 - $80,000
Job Description:

The Warranty Claims Assessor is a vital role that entails delivering exceptional customer service and ensuring the efficient management of warranty claims. This position plays a pivotal part in maintaining our organization's reputation for reliability and quality.

We are seeking an experienced and skilled professional to join our team as a Warranty Claims Assessor. The ideal candidate will have a proven track record of resolving customer issues efficiently and effectively.

Key Responsibilities:
  • Issue Resolution: Coordinate with dealers, suppliers, and repairers to resolve customer issues promptly and professionally.
  • Record Keeping: Maintain accurate records and coordination evidence to support claims.
  • Communication: Provide daily communication with stakeholders and complete detailed claim forms in a timely manner.
  • Data Entry and Support: Perform data entry and phone support tasks with high accuracy and efficiency.
  • Repair Coordination: Schedule warranty claim repairs efficiently to minimize downtime and maximize customer satisfaction.
Requirements:
  • Strong Communication Skills: A strong ability to help others and resolve problems effectively.
  • Tech Savviness: Proficiency in Microsoft 365 and excellent communication skills.
  • Prioritization and Time Management: Prioritization and time management skills to meet deadlines.
  • Forward Thinking: A forward-thinking attitude and attention to detail.


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