Customer Service Representative
2 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Bradnam's Windows and Doors. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our customers and internal stakeholders.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Administrative Support: Assist with administrative tasks such as data entry, filing, and record-keeping, ensuring accuracy and attention to detail.
- Communication: Develop and maintain strong relationships with customers, colleagues, and other stakeholders through effective communication and interpersonal skills.
- Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner, escalating complex issues to management as needed.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives, contributing to a positive and productive work environment.
- Previous Experience: 1-2 years of experience in a customer-facing role, preferably in a retail or service industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Administrative Skills: Proficient in Microsoft Office Suite, with experience in data entry, filing, and record-keeping.
- Problem-Solving Skills: Ability to think critically and resolve customer complaints and issues in a fair and timely manner.
- Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
- Job Security: A stable and secure work environment with opportunities for career growth and development.
- Employee Benefits: Competitive salary and benefits package, including employee discounts on Bradnam's products.
- Professional Development: Opportunities for training and development to enhance your skills and knowledge.
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