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Customer Service Representative
2 months ago
Auswide Bank is seeking a highly skilled and customer-focused individual to join our Customer Care Team as a Customer Service Representative. This is a full-time permanent position that involves providing exceptional service to our customers, identifying their needs, and delivering quality solutions.
Key Responsibilities- Manage high volumes of customer inquiries and resolve issues in a timely and professional manner.
- Discuss and promote our range of products and services to customers, identifying opportunities to upsell and cross-sell.
- Provide clear and concise information to customers regarding their inquiries and ensure that their needs are met.
- Act as a champion for customer satisfaction, identifying areas for improvement and implementing changes to enhance the customer experience.
- Meet personal and team targets and Key Performance Indicators (KPIs) related to customer satisfaction and service delivery.
- Ensure compliance with regulatory obligations, procedures, and policies.
We are looking for a highly motivated and enthusiastic individual who possesses excellent communication and problem-solving skills. The ideal candidate will have:
- Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
- The ability to work in a fast-paced environment, managing multiple customer inquiries and resolving issues in a timely manner.
- Strong problem-solving and troubleshooting skills, with the ability to identify and resolve complex customer issues.
- Excellent knowledge of Microsoft Office and Core Banking systems, with the ability to develop and maintain effective relationships with customers.
- Strong verbal and written communication skills, with the ability to calmly and professionally articulate processes and procedures.
- A willingness to develop and maintain a high level of knowledge of our products and services, as well as regulatory requirements and policies.
- Resilience, patience, and a commitment to delivering exceptional customer service.
Auswide Bank is a trusted Australian bank that has been providing financial services to individuals and businesses for over 55 years. Our mission is to provide a convenient, high-quality alternative to the big banks, putting our customers first. We are committed to delivering exceptional customer service and providing a range of innovative products and services that meet the needs of our customers.
Our Benefits- Four weeks annual leave, plus one Wellness Day per financial quarter.
- Two Special Volunteer paid days per year for eligible staff.
- Paid Parental Leave for all eligible primary and secondary caregivers.
- Employee Assistance Program (EAP) and various Health and Wellbeing programs.
- Bank Staff Share Plan options and Years of Service Recognition program.
- An extensive range of discounts and benefits associated with our financial products.
- Discounts with various business partners.
- A complete range of generously subsidised corporate uniforms.
