Federal Government Payments Specialist

2 days ago


Geelong, Victoria, Australia beBeePayments Full time $92,736 - $93,168
Job Title

A highly skilled professional is sought after to join our team as a Payments Analyst.

About the Role

This position will be based in Geelong and will involve working within a federal government agency supporting the Markets, Providers and Sector Development Group. The team's focus is on enhancing provider and participant experience.

Key Responsibilities
  • Investigate and resolve outstanding payment requests rejected through myplace portals.
  • Engage with internal and external stakeholders to resolve payment enquiries.
  • Process manual payments to providers and self-managed participants.
  • Work to resolve payment issues guided by legislation, NDIA policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
  • Contribute to decision-making within the team/work area.
  • Consistently meet team and individual work resolution targets.
  • E nsure knowledge of and compliance with legislative, financial and administrative frameworks.
Requirements
  • Previous experience in customer service environments.
  • Proficiency with IT systems.
  • Claims / Insurance background highly regarded.
  • Demonstrated ability to work within a team and autonomously.
  • Previous industry experience in government health or aged care, along with understanding and knowledge of disability and its impact on individuals.
  • Must be an Australian Citizen to be eligible for this position.


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