
Federal Government Payments Specialist
2 days ago
A highly skilled professional is sought after to join our team as a Payments Analyst.
About the RoleThis position will be based in Geelong and will involve working within a federal government agency supporting the Markets, Providers and Sector Development Group. The team's focus is on enhancing provider and participant experience.
Key Responsibilities- Investigate and resolve outstanding payment requests rejected through myplace portals.
- Engage with internal and external stakeholders to resolve payment enquiries.
- Process manual payments to providers and self-managed participants.
- Work to resolve payment issues guided by legislation, NDIA policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
- Contribute to decision-making within the team/work area.
- Consistently meet team and individual work resolution targets.
- E nsure knowledge of and compliance with legislative, financial and administrative frameworks.
- Previous experience in customer service environments.
- Proficiency with IT systems.
- Claims / Insurance background highly regarded.
- Demonstrated ability to work within a team and autonomously.
- Previous industry experience in government health or aged care, along with understanding and knowledge of disability and its impact on individuals.
- Must be an Australian Citizen to be eligible for this position.
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