Federal Government Support Specialist

2 weeks ago

Geelong, Victoria, Australia beBeeCommunication Full time $37,520
Front-Line Service Delivery Role

The Front-Line Service Delivery Officer will provide key support services to clients of a community focused federal government agency.

  • Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
  • Offer front-line service delivery support, including responding to participant enquiries and resolving customer issues.
  • Resolve customer enquiries, provide information, and/or refer customers to appropriate government or community services.
  • Coordinate appointments using office facilities and ensure they are accessible for participants.
  • Conduct research and investigation activities, preparing associated reports and correspondence.
  • Perform data entry activities and ensure follow-up is completed.
  • Record complaints and other feedback in business systems.

Requirements:

  • Australian citizenship is required.
  • Previous experience in Government or Disability is highly advantageous.
  • Ability to work in a team environment.
  • Strong communication and interpersonal skills.
  • Ability to manage conflict and difficult/sensitive conversations.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to use initiative and work independently.
  • Capacity to learn new systems and processes.

Benefits:

This is a 12-month Labour Hire contract with opportunities for extension. The role offers an hourly rate of $37.36 + Superannuation and is based out of Geelong.

About the Opportunity:

This role provides an exciting opportunity to join the Complex Needs Branch and contribute to front-line service delivery. The successful candidate will have strong interpersonal and communication skills, with the ability to work effectively in a fast-paced environment.

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