Customer Experience Associate

3 weeks ago

Sunshine North, Victoria, Australia Air Liquide Full time

Air Liquide Australia is a leading provider of gases, technologies, and services for industry in Australia.

We are seeking an experienced Customer Care Representative to join our team as a Customer Experience Associate. The successful applicant will work with a supportive and friendly team, communicating with valued customers daily via inbound calls.

The role involves handling product inquiries, status updates on orders, and returns. Outbound calls will be made to inform customers about their order status or follow-up actions. Key responsibilities include:

  • Addressing inbound correspondence professionally and efficiently.
  • Liaising with ALH state staff to resolve customer queries.
  • Ensuring all activities comply with the requirements of ALH's Quality Management System.
  • Processing sales orders received via email, online, telephone, and direct channels in a timely, accurate, and efficient manner.
  • Following up after call requests via email, telephone, and direct channels in a timely, accurate, and efficient manner.

Are you a great fit?

  • You're passionate about delivering exceptional customer service and building relationships over the phone.
  • Previous experience in a contact centre is desirable but not essential, as training will be provided.
  • You possess excellent phone etiquette.
  • You have strong attention to detail and accuracy.
  • Administrative and sales experience (desirable).
  • You're computer literate with the entire Google Suite.
  • You have strong verbal and written communication skills.
  • You embody a 'can-do' attitude aligned to the continuous improvement of our customer experience strategy.

About the opportunity:

This position offers a competitive salary range of $55,000 - $65,000 AUD per annum, depending on experience, along with opportunities for professional growth and development within Air Liquide.

About us:

Air Liquide is a world leader in gases, technologies, and services for Industry and Health, present in 78 countries with approximately 64,500 employees and serving more than 3.8 million customers and patients. Our company's scientific territory revolves around oxygen, nitrogen, and hydrogen, which are essential small molecules for life, matter, and energy.

At Air Liquide, we strive to create a diverse and inclusive workplace that values the diversity of our employees, customers, patients, community stakeholders, and cultures across the globe. We welcome applications from qualified candidates regardless of background and believe that a diverse organisation opens up opportunities for individuals to express their talent, both collectively and individually, fostering innovation by living our fundamentals and creating an engaging environment in a changing world.

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