Customer Experience Advisor

5 days ago


North Geelong, Victoria, Australia City of Greater Geelong Full time

Company Overview

">

The City of Greater Geelong is a community-focused workplace on Wadawurrung Country, delivering over 130 services to our growing population. We strive to make our city a great place to live, work, and study.

">

About the Role

">

This Casual Customer Service Officer position provides an opportunity to join our team and contribute to delivering exceptional customer experiences. As a key point of contact for enquiries and complaints, you will be proactive in meeting customers' transactional needs and providing service knowledge and expertise.

">

Key Responsibilities

">
  • ">
  • Provide prompt and seamless customer experiences by meeting their transactional needs and offering service knowledge and expertise.">
  • Educate and support customers to become comfortable and familiar with online services.">
  • Assist customers with initial enquiries and refer them to specialist support where necessary.">
  • Facilitate conversations and initiate processes on behalf of government agencies and third-party providers.">
  • Support projects in establishing and developing programs, systems, and procedures that impact customer service delivery.">
  • Respond to and manage enquiries efficiently and professionally in accordance with governing acts, regulations, policies, and procedures.">
">

Requirements

">

To succeed in this role, you will need:

">
  • ">
  • Demonstrated experience and skills in customer service.">
  • Experience in delivering customer services in person, over the phone, and online in an efficient and customer-focused manner.">
  • Understanding of cash receipting and recording through computerised systems.">
  • Ability to use modern office and computer equipment, including keyboard skills.">
  • Experience in handling and/or reconciling monies.">
  • Ability to work independently and display initiative.">
  • Understanding of the City's Human Resources practices, including Equal Employment Opportunity and Occupational Health and Safety.">
  • Flexibility to work across multiple customer service centres and the call centre, including outside regular business hours.">
  • Current Working with Children Check.">
  • Preferred candidates will undergo a National Police Check as part of the recruitment process.">
">

What We Offer

">

We offer a supportive and inclusive work environment, competitive salary, and opportunities for professional growth and development.

">

Salary

">

$44.00 per hour (including casual loading), paid bi-weekly.

">

Location

">

Central Geelong-based employees are located in the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace.

">

Contact Us

">

Please click the Position Description link to view more information about this position.



  • North Geelong, Victoria, Australia Westpac Full time

    Job Overview:">We are seeking a skilled Personal Banking Advisor to join our team at our Geelong branch. As a key member of our branch network, you will be responsible for delivering exceptional customer experiences and providing tailored solutions to meet their financial needs.


  • North Geelong, Victoria, Australia Weploy Full time

    Exceptional Customer Experience OpportunityWe are seeking an exceptional customer experience professional to join our team in Geelong as a Customer Service Advisor. This 6-month temporary contract offers the opportunity to transition to a permanent role at our leading health insurance brand.Award-winning hourly rate of $41.48 plus superannuationInbound...


  • Geelong, Victoria, Australia Telstra Full time

    Job SummaryYou will be responsible for driving sales and customer service excellence in our Telstra Store Geelong. As a key member of the team, you will coach and develop staff to achieve performance targets, ensure seamless store operations, and provide outstanding customer experiences.About the Role:Coach Customer Advisors day-to-day for sales and customer...


  • North Geelong, Victoria, Australia Valsoft Corporation Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our dynamic team in Geelong, Victoria. As a key member of our operations team, you will play a vital role in ensuring exceptional customer service delivery.Job OverviewThis is an exciting opportunity to work with a leading fintech company, Valsoft...


  • North Geelong, Victoria, Australia Blue Illusion Full time

    About UsAt Blue Illusion, we celebrate the spirit of our customers, their passion for life, and their generosity of heart. Our mission is to provide a unique and stylish experience while fostering strong community values.We are dedicated to creating fashion-forward classics designed to stand the test of time and help you embrace Joi de Vivre every day.Job...


  • North Geelong, Victoria, Australia Cotton On Group Full time

    About UsCotton On Group is a diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognise our team members, so they can feel empowered to reach their full potential.The RoleAs a Casual Team Member, you will be a Brand Ambassador, creating memorable moments for our customers to experience the...


  • North Geelong, Victoria, Australia Hanes Australasia Full time

    Lead Exceptional Customer ExperiencesWe are seeking a driven and enthusiastic Store Manager to join our team at our Bonds Geelong Store.This is a full-time position at 38 hours/week, offering an estimated annual salary of AU$65,000 - AU$80,000 depending on experience.About the RoleThe ideal candidate will be responsible for leading by example to drive...


  • Geelong, Victoria, Australia Estée Lauder Companies Full time

    Job Title: Retail Beauty Sales AdvisorJob Summary:As a Retail Beauty Sales Advisor with Estee Lauder Companies, you will provide exceptional customer service and sales support to our customers in a fast-paced retail environment. With a passion for beauty and a drive to succeed, you will be responsible for delivering a unique and inspirational in-store...

  • Policy Advisor

    4 weeks ago


    North Geelong, Victoria, Australia Randstad Full time

    About the RoleAs a Policy Advisor at Randstad, you will play a key role in shaping policy and driving initiatives that contribute to ongoing agency reform. You will apply strategic problem-solving skills and manage complex issues, using sound judgement to develop and deliver informed policy advice. Your work will also involve collaborating with stakeholders...


  • North Geelong, Victoria, Australia Ally Fashion Full time

    Company OverviewAlly Fashion is a leading Australian-based fast-fashion retailer with a presence in multiple locations. We pride ourselves on providing an exceptional customer experience through our enthusiastic and professional team.We are seeking a skilled Part-time Sales Assistant to join our Geelong store team, where you will have the opportunity to work...


  • North Geelong, Victoria, Australia Weploy Full time

    Seeking a Geelong Customer Experience Specialist to join our team at GMBHA Insurance, where you will be part of an award-winning innovator in placing talented individuals into Customer Service roles. We match top-quality, ready-to-work candidates with major clients across tech, insurance, retail, and many more industries.The role involves assisting existing...


  • North Geelong, Victoria, Australia Westpac Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our Geelong branch as a Personal Banking Advisor. As a key member of our team, you will play a vital role in delivering exceptional service to our customers, providing tailored solutions to meet their financial needs.Key ResponsibilitiesManage transactional and savings accounts,...


  • North Geelong, Victoria, Australia Randstad Full time

    About the RoleWe are seeking an experienced Policy and Strategic Advisor to join our team. This is a 12-month labour hire contract with a strong possibility for renewal.The ideal candidate will have a relevant bachelor degree and possess strong analytical, conceptual, and problem-solving skills, as well as excellent communication and stakeholder management...


  • Geelong, Victoria, Australia The Just Group Full time

    About the RoleAs a Customer Experience Associate at The Just Group, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Job OverviewThis is an exciting opportunity to join a dynamic team and be part of a leading retail group with 7 brands across Australia and New Zealand.Key...


  • North Geelong, Victoria, Australia Westpac Full time

    We're seeking a Customer Service Representative to join our team at our Geelong branch. As a Personal Banking Advisor, you'll be at the heart of our branch network, engaging in meaningful conversations with our customers and delivering a seamless, stress-free banking experience.What You'll DoManage transactional and savings needs, connecting customers with...


  • Geelong, Victoria, Australia The Just Group Full time

    About the RoleWe are currently seeking a highly motivated and customer-focused Sales Assistant to join our team at Jacqui E Geelong. This is an exciting opportunity for a passionate individual to work in a fast-paced retail environment, providing exceptional customer service and driving sales.Your Key ResponsibilitiesProvide a genuine and unique experience...


  • Geelong, Victoria, Australia Nick Scali Full time

    About UsNick Scali is a leading retailer of furniture and home decor. We are committed to providing exceptional customer service and product knowledge to our customers.

  • HSE Advisor

    1 month ago


    North Geelong, Victoria, Australia UGL Full time

    This is an exciting opportunity to join UGL as a HSE Advisor, where you will play a key role in driving improvements in HSSE performance through alignment and delivery of UGL HSSE programs. You will provide advice and support to ensure a safe and healthy workplace, and provide direction and advice to projects to meet statutory and corporate objectives and...


  • Geelong, Victoria, Australia Estée Lauder Companies Full time

    Job Title: Beauty Sales AdvisorAbout Estee Lauder CompaniesEstee Lauder Companies is a leader in the prestige beauty industry, known for its commitment to diversity and excellence.Salary & BenefitsWe offer a competitive salary and benefits package to our employees. Based on the job requirements and location, we estimate that the salary range for this role...

  • Senior Policy Advisor

    4 weeks ago


    North Geelong, Victoria, Australia Randstad Full time

    About the OpportunityWe are seeking a highly skilled Senior Policy Advisor to join our team at Randstad. As an Assistant Director Policy, you will be responsible for leading a team that contributes to the shaping of policy and designing and implementing work that contributes to an ongoing agency reform.Key ResponsibilitiesLead policy development, strategies,...