Customer Experience Leader

5 days ago


North Geelong, Victoria, Australia Hanes Australasia Full time
Lead Exceptional Customer Experiences

We are seeking a driven and enthusiastic Store Manager to join our team at our Bonds Geelong Store.

This is a full-time position at 38 hours/week, offering an estimated annual salary of AU$65,000 - AU$80,000 depending on experience.

About the Role

The ideal candidate will be responsible for leading by example to drive exceptional customer experiences and help them deliver on team budgets and Key Performance Indicators (KPIs).

  • Succession planning your team to ensure they can progress into their next opportunity when the time comes
  • The execution of Visual Merchandising in-store and ability to use your own discretion to make commercial decisions
  • Understanding of Stock Management processes and can prioritise tasks
  • Previous experience coaching and providing on-the-spot feedback with your team
  • Analyse reports to make commercial decisions that drive your business
Required Skills and Qualifications
  • Proven leadership skills with the ability to motivate and inspire teams
  • Excellent communication and interpersonal skills
  • A strong understanding of visual merchandising and stock management principles
  • Ability to work autonomously and make commercial decisions
Benefits
  • You'll be eligible for monthly cash bonuses with our Retail Incentive Scheme
  • Enjoy our wellness days where you can take time off to focus on you and your well-being
  • Generous Clothing Allowance to spend on new season Bonds gear
  • Receive up to 50% discount off Hanes Brands, including Bonds, Sheridan, Bras N Things & Champion and, exclusive 30% discounts for your family & friends
  • Take care of physical and mental health with our free skin checks, discounted health insurance cover and Employee Assistance Program (EAP) + access to our Health & Well-being app with perks like gym, fitness and nutrition discounts
  • Continual Training and Development as we want to assist our team in creating a career they can be proud of
Bonds x Hanes Brands

We're an exciting, open, collaborative, straight-talking workplace that's charging forward towards a better future. Our purpose is to create the fabric of a better life for our People and Planet.



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