Customer Experience Ambassador

1 month ago


Box Hill North, Victoria, Australia Dental Corporation Full time
About the Role

We are seeking a highly skilled Customer Value Specialist to join our team at Bupa. This is a permanent part-time position, working 26 hours per week, including Saturdays.

As a Customer Value Specialist, you will be responsible for providing individual recommendations of the most suitable health and wellbeing products based on customer needs, showcasing the value and benefits of these products for easy decision making.

Key Responsibilities
  • Provide exceptional customer service and ensure customers understand the full value of their health insurance product
  • Recommend health and wellbeing products that meet customer needs and provide solutions to any identified concerns or needs
  • Develop business and community-based relationships that promote the Bupa brand and products
  • Assist existing Bupa members in their day-to-day transactions and educate them on all the benefits they can access
What We Offer

At Bupa, we reward our people and celebrate their success. We provide opportunities for career development, support employees' health and wellbeing, and offer a comprehensive global health and wellbeing program.

Our store managers will support you to excel in your role, and you'll have access to classroom training, e-Learning, and on-the-floor product knowledge training.

Requirements

To succeed in this role, you will need:

  • A strong understanding of health and wellbeing products and services
  • Excellent communication and interpersonal skills
  • The ability to work independently and as part of a team
  • Mandarin speaking applicants are encouraged to apply
Salary and Benefits

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.

We also offer a range of benefits, including access to a comprehensive global health and wellbeing program, opportunities for career development, and a supportive work environment.



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