Customer Experience Leader

1 month ago

North Melbourne, Victoria, Australia The Just Group Full time

About The Just Group

We are a leading retailer in Australia and New Zealand, known for our sleepwear brand Peter Alexander.

This part-time role is located at our Support Office on St Kilda Rd, Melbourne.

Job Description:

As a Customer Experience Leader, you will play a crucial role in ensuring our customers receive the best experience, resolving their inquiries and maintaining our high standards of customer satisfaction.

Your key responsibilities will include:

  • Responding to customer inquiries via phone and email in a professional and friendly manner
  • Providing accurate and timely information about our products and policies
  • Identifying customers' needs and providing appropriate solutions and recommendations
  • Assisting customers with order placement, tracking, and returns, ensuring a seamless experience
  • Resolving customer concerns and complaints efficiently
  • Collaborating with other departments to escalate and resolve complex issues
Requirements:

To be successful in this role, you will need:

  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and a customer-focused attitude
  • Patient and empathetic when dealing with customers
  • Experience in customer service and retail desirable
  • The ability to work in a fast-paced environment and handle a high volume of customer inquiries
What We Offer:

We value diversity at The Just Group and believe the best teams are built on a variety of backgrounds and experiences. We offer:

  • A generous employee discount of 50% off to use across all of our brands
  • Access to our Just Benefits program, which entitles you to exclusive discounts and benefits in areas such as entertainment, travel, lifestyle, and health
  • Exclusive access to frequent sample sales across all brands
  • A central office location based on St Kilda Road, with direct access to Fawkner Park
  • Access to a Family room and a reflection room for prayer, meditation or time for yourself
  • The opportunity to engage in continuous learning and development programs to enhance your skills and foster personal and professional growth
  • Daily subsidized coffee and food options at our onsite café
  • Access to our free and confidential Employee Assistance Program offering a range of services
  • The flexibility to bring your dog to work

Estimated Salary: $60,000 - $80,000 per annum

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