Logistics Operations Director

1 week ago

Sydney, New South Wales, Australia DHL Germany Full time
About DHL Germany

We are the world's leading contract logistics company, and we value each other's differences while recognizing individual strengths. Our supportive work environment provides the tools and training you need to grow and succeed.

What We Offer
  • A world-class training program to expand your skillset and drive your career forward
  • Annual bonuses and merit reviews to ensure you are rewarded for your contribution to our success
  • Staff engagement opportunities, including monthly site lunches, competitions, and events
  • Employee recognition programs, including employee of the month and employee of the year
  • Impressive staff discounts for many of our customers
About the Role

As an Operations Manager at DHL, you will overcome daily logistical challenges to ensure warehouse operations run smoothly. You will manage, develop, and grow customer relations for the site, as well as manage current employee welfare and satisfaction.

Key Responsibilities
  • Manage and control operations for the customer, ensuring a safe working environment and cost-effective operational activities
  • Instill, drive, and manage a safety-first culture by promoting and auditing safe work practices and training measures
  • Ensure customer satisfaction through excellent service delivery
  • Build and maintain positive relationships with customers and stakeholders
  • Maintain location and inventory accuracy and increase productivity streams
  • Manage employees and performance
Requirements
  • Extensive experience in Distribution Centre Management, ideally gained from within a 3PL environment
  • 3+ years' managing teams with strong leadership experience
  • Exceptional end-to-end knowledge of Supply Chain Operations with a strong background in labour planning, cost management, and improvement opportunities
  • A passion for health & safety with tangible experience of improving the safety culture on site
  • Excellent people management skills with the ability to influence across a broad spectrum of internal and external stakeholders
  • Outstanding customer relationship attributes and a strong customer service focus
  • Highly developed conflict resolution and negotiation skills
  • Strong experience with WMS - ideally SAP or Manhattan systems

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