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Operations Director

2 months ago

Sydney, New South Wales, Australia CEVA Logistics Full time
Job Summary

We are seeking an experienced Operations Manager to lead our warehouse team at CEVA Logistics. As a key member of our operations team, you will be responsible for ensuring excellent customer service, maintaining accurate inventory, and upholding high standards of quality, safety, and efficiency.

Key Responsibilities
  • Leadership and Team Management
    • Lead and empower the warehouse team to achieve operational excellence
    • Develop and implement strategies to improve team performance and productivity
  • Operational Planning and Execution
    • Collaborate with team leaders to plan resource levels, define activities, and scope processes
    • Oversee all operational activities within the agreed scope of services, driving productivity, efficiency, and safety
  • Customer Service and Relationship Management
    • Develop strong relationships with customers to exceed their service expectations
    • Act as the focal point for supervising exceptions, implementing practical solutions, and ensuring long-term adherence to service standards
  • Inventory Management and Control
    • Maintain accurate inventory records and handle all necessary paperwork to meet customer requirements
    • Coordinate cycle counts, stock takes, and promptly address any customer issues
  • Financial Management and Cost Optimization
    • Maintain a firm grip on the contract P&L, identifying cost optimisation opportunities
    • Conduct regular P&L reviews in conjunction with the Site Manager
  • Health, Safety, and Environment (HSE) Leadership
    • Demonstrate proactive HSE leadership by promptly addressing incidents/investigations
    • Conduct risk assessments and ensure employees' timely return to work after accidents
  • Continuous Improvement and Lean Operations
    • Embrace and promote a LEAN operational culture, leading LEAN initiatives with the teams
    • Enhance operational efficiency and continuous improvement
  • Warehouse and Transport Management Systems
    • Manage and maintain warehouse and transport management systems related to the site contracts
  • Leadership and Development
    • Provide strong leadership to the warehouse team by actively engaging on the floor
    • Offer support, maintain consistent and clear communication, and set high-performance standards
Requirements
  • Proven experience in managing 3PL site operations within the logistics and supply chain sector
  • Proven success in developing, coaching, and engaging operational teams
  • Good commercial acumen, and analytical and problem-solving capability
  • Sound communication, planning, and prioritisation skills
  • Strong continuous improvement, quality, and safety excellence mindset
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional development and growth
  • Flexible work arrangements and work-life balance
  • Employee assistance program and wellbeing initiatives