Customer Assist Administration
2 weeks ago
- Daily follow up contacts with customers in financial hardship, both verbally or in writing
- Receipt and input Hardship requests into Hardship Database and source system
- Maintain hardship data integrity and requirements
- Hardship Correspondence by Email / Letters and documentation (as required)
- Monthly archiving of work
- Management of the Customer Assist inbox
- Continuous Improvement of Policy and Procedure where required
- System input into Ignite/Hogan/DRS and other systems as required.
- Perform all other tasks assigned by your Team Leader that you are competent to perform safely
- Demonstrated previous experience in a similar role is desired but not mandatory
- Collections Experience desirable
- Time Management - must be able to work in a high pressure high paced environment
- Organised - able to cope with a wide variety of demands and. prioritise tasks accordingly.
- Communication, written/verbal - Ability to communicate concisely and accurately the Bank's requirements
- Interpersonal Skills
- Teamwork
- Ability to talk to customers and financial counsellors to clarify information supplied in a professional and empathetic manner.
- Knowledge of systems (Ignite/Hogan/DRS) and collection processes and procedures Knowledge of Lending Products and Systems
- A sound knowledge of computing with some knowledge of Windows, Word & Excel
ANZ
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