Customer Assist Administration

2 weeks ago


Brisbane, Queensland, Australia ANZ Full time $60,000 - $80,000 per year
About UsAbout the Role
  • Daily follow up contacts with customers in financial hardship, both verbally or in writing
  • Receipt and input Hardship requests into Hardship Database and source system
  • Maintain hardship data integrity and requirements
  • Hardship Correspondence by Email / Letters and documentation (as required)
  • Monthly archiving of work
  • Management of the Customer Assist inbox
  • Continuous Improvement of Policy and Procedure where required
  • System input into Ignite/Hogan/DRS and other systems as required.
  • Perform all other tasks assigned by your Team Leader that you are competent to perform safely
What will you bring?
  • Demonstrated previous experience in a similar role is desired but not mandatory
  • Collections Experience desirable
  • Time Management - must be able to work in a high pressure high paced environment
  • Organised - able to cope with a wide variety of demands and. prioritise tasks accordingly.
  • Communication, written/verbal - Ability to communicate concisely and accurately the Bank's requirements
  • Interpersonal Skills
  • Teamwork
  • Ability to talk to customers and financial counsellors to clarify information supplied in a professional and empathetic manner.
  • Knowledge of systems (Ignite/Hogan/DRS) and collection processes and procedures Knowledge of Lending Products and Systems
  • A sound knowledge of computing with some knowledge of Windows, Word & Excel

ANZ



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