Product Complaint Resolution Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000
Complaint Returns Coordinator

This role is part of the Product Quality team, involving product complaints and recall returns coordination. Timely and accurate responses to product quality issues are ensured.

  • Receipt of returned products within agreed timelines is facilitated;
  • Returned stock is reconciled;
  • Coordinated destruction or vendor return of reconciled stock takes place;
  • Administrative support is provided in the RAQA Department.

The ideal candidate has experience in complaints handling, excellent communication skills, and solid time management skills. High attention to detail and a proactive approach are essential.

A challenging opportunity with growth potential, a sense of community, flexible work options, and competitive salary are offered. Our company prioritizes five key values: Delivering Innovation, Seeking Collaboration, Taking Ownership, Practising Good Business, and Championing the Customer.

We seek a motivated individual who is passionate about delivering exceptional customer service.

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