External Complaints Resolution Specialist

3 days ago

Sydney, New South Wales, Australia beBeeAlternativeDisputeResolution Full time $110,000 - $145,000

Job Opportunity: External Dispute Resolution Lead

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This role presents an exceptional chance for a skilled professional to spearhead the resolution of customer complaints in compliance with regulatory requirements. The ideal candidate will have prior leadership experience within a financial services firm, along with two to three years of Alternative Dispute Resolution (ADR) experience.

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The successful applicant will be responsible for enhancing stakeholder engagement, building trusted partnerships, and supporting the design, implementation, and embedment of complaint transformation initiatives in the team. They must also possess a strong understanding of Australian financial services legislation and regulations.

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As the External Dispute Resolution Lead, you will oversee a team of specialists, ensuring fair and efficient resolution of customer complaints while managing reputational and compliance risks at a team level. This is a permanent role that offers opportunities for growth and development.

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Key qualifications include proficiency in communication skills, adeptness at articulating solutions both orally and in writing, and tertiary qualifications in Alternative Dispute Resolution, Law, Mediation, or related fields. We welcome applicants from all major cities in Australia.

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