Customer Relationship Professional

4 days ago


Sydney, New South Wales, Australia beBeeProfessionalism Full time $85,448 - $103,573
Job Overview

We are seeking a skilled professional to manage customer relationships and collections in our dynamic organization.

Key Responsibilities
  • Act as the primary point of contact for customers, handling account, contract, credit, and administrative matters while fostering strong relationships through proactive communication and feedback.
  • Maintain customer accounts by performing reconciliations, refunds, updating records, and ensuring smooth billing processes.
  • Oversee collections and credit control by conducting outbound collection activities, implementing strategies to minimize overdue payments, and supporting legal/administration processes for high-risk accounts.
  • Prepare, reconcile, and analyze financial and contract data to support accurate contract entry, consolidations, and reporting.
  • Collaborate with internal teams and provide insights to enhance customer solutions, service quality, and cross-functional processes.
  • Monitor ledger performance KPIs and recommend process improvements to improve customer experience and financial outcomes.


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