Customer Service Department Manager

5 days ago


Perth, Western Australia Cash Converters Full time

Cash Converters, a leading Australian retailer with extensive personal finance solutions, empowers its customers to make informed choices.

We embody the following values:

  • A genuine passion for customer service
  • A collaborative and respectful work environment
  • An unwavering commitment to problem-solving and innovation

As we seek a seasoned Operations Team Leader (Collections Department) for our Perth CBD Head Office, you will be responsible for mentoring and developing your team members within the collections department.

About the Position

  • You will oversee daily workflows and rosters in line with workload demands, ensuring that individual KPIs and departmental budgets are met.
  • A key aspect of this role is maintaining high standards of compliance with relevant legislation, policies, and procedures while prioritizing an exceptional customer experience and effective team management.
  • Working closely with other team leaders, you will play a vital role in providing guidance and leadership to your team of Customer Service Officers.
  • In addition, you will handle escalated bad debt queries, feedback, and complaints received from customers.

About You

  • Ideal candidates possess proven leadership experience in customer-facing industries or contact centers.
  • You should demonstrate a genuine passion for customer service, coupled with strong negotiation skills and adaptability.
  • A proactive nature, ability to take initiative, and a professional approach to work are essential qualities.
  • Strong relationships with key stakeholders and peers, as well as analytical and problem-solving skills, are also required.

Earn a competitive salary of approximately $85,000 per annum, plus benefits including Monday-to-Friday roster, exclusive access to Cashies Rewards, flexible work arrangements, real career development opportunities, paid parental leave, and more



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